Awwh nawty securespark but then yes I get what you saying too!
LOL.
Two ways of looking at this, thats the problem.
In this particular instance yes a good solution and some firms might have a policy of being happy to take non-faulty goods back and get a refund and everybody happy and it makes good sense all around.
The larger orginisations make "absorb" the costs of folk buying and returning (but there still is a cost and we all pay it as customers).
Smaller suppliers it makes the cost higher or their profits lower (but there still is a cost and we all pay it as customers).
It can make them less competitive.
Some people seem to believe that just becasuse the Mighty Big Firm Ltd XXX has such a helpful return policy that small firms such as Small Tiny Firm Ltd has a legal requirement to do the same.
I have witnessed heated arguements of some customers having the mindset of a universal legal right to buy then return anything they like to and poor old shopkeeper having a right problem with that.
Let me be the first to admit my guilt though.
As a consumer I am often attracted to such favourable returns policy.
As a trader I used a mix of suppliers both small and large, but I am prepared to pay more for the same item
Personally as a consumer I would like to have a world where customers can pick and choose from a range of large and small alike with neither group being particulary adavantaged nor disadvantaged either.
Unfortunately we live in the real world and the ideal world does not actually exist.
That is the way it goes in just about everything in life with each one of us, in fact as a young man with a young family I had to get the best prices I could for my weekly shopping so the supermarkets often won my custom and yet I would ideally prefer to keep the small shopkeepers going strong.
I used to have a giggle when folk exclaimed "Where are all of the small corner shops gone thesedays?" and I sometimes replied "You have driven them out of business by going to the supermarkets!".
LOL - sorrry to go off at a tangent Securespark but it just reminded me of that one.
