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Hi We have a concealed shower that has seized and no longer in production to get replacement parts. I have contacted a few plumbers over the last few months and none are interested in doing the job so I need to do this myself. I do not want to damage the tiles from the front and we can easily...

A neighbour is venting a new boiler flue through their side wall (which sits on the boundary) into our side path above 2.1metres high. We asked them not to but they did it anyway. We have asked building regs to investigate as this is a new side extension being done under building control. We are...

Hi We just changed our office broadband to a full fibre connection and the contract states an 'Assured Symmetrical speed 300 - 1000Mbit/s; Max Contention 50:1'. When I run a speed test we get 100mbps download and 100mbs download. This is plenty fast enough for what we do but should we be...

Hi all I think I know the answer but… my builder has filled the steel over the bifold opening with celotex. This is on the outside. I assume he has done the same on the inside but this has been plaster-boarded. It is being rendered so won’t be seen but shouldn’t it be brick or block? See...

Hi We are putting a kitchen in a new extension. We don’t want a typical hob extractor over the hob. Can we use a fan extractor in a wall, like you get in bathrooms, that vents to the outside and still comply with ventilation building regs? If so can the fan be located in any external wall in...

Hi All in 2017 we did an extension and moved the hot water tank. As part of the changes the heating engineer installed a low loss header. This LLH is now leaking from all 4 connections. I managed to get them to come out and look after numerous calls and they tightened the connections and said...

Hi All I am having a new outbuilding built next to the house to use as a utility room with central heating off of the house. It is about 2.5m x 3m so below the size requiring building regs. The builder is suggesting that instead of building a cavity wall with blocks and quilted insulation...

Hi All I have just swapped my old enforcer for the v11 with wifi and app. The new kit came with a new bell box so I have learnt the old and new bell boxes to the new panel (both are wireless). When I trigger an alarm only one bell rings. Both trigger on their own if I tamper with them. Do I...

Hi I have an older version of enforcer (2016 installation) which I do not have the engineers code for and it does not have wifi. I have now purchased the latest V11 panel and just need some guidance on uninstalling the old panel if you can help please. My uninstall questions are - 1) Is...

Hi just installed Enforcer V10 for my mum and all good except getting the PIR that is in the entrance hall to do 20 second count down in both exit and entry. Changed the input type to Entry Route or Final Exit but neither do timed entry and exit? I have created 3 areas for all set, bedtime...

My existing septic tank needs to be replaced as it is no longer compliant discharging to a watercourse. The tank is located in the drive and I need to put the new sewage treatment plant in the drive too, either in the same location or next to it. Anyone able to recommend units suitable for...

Hi My house has an existing side extension done under permitted development by a previous owner. They did not extend along full width of side house so I want to enlarge still using PD to full width of side. See attached diagram. Can’t see any reference in regs to not being allowed to...

Hi Can the existing pyronix PIR's and door contacts be added to a new enforcer panel while still connected to my existing older panel? They would therefore communicate with both panels temporarily. I want to swap my 3 year old panel to the latest V10 but as I am doing this myself I don't want...

Hi Any recommendations on where to buy a new composite door including installation (Coventry area). There are loads of places online but a lot seem to use the same design software on their website so would appear to be selling the same product. We want a stable type door and ideally installed...

Hi My enforcer was installed in 2015 with a Vodafone PAYG sim. This worked fine until about 4 months ago when the network did something to degrade the signal so we now have poor coverage. My own mobile uses Vodafone so I know the signal went form 4 bars to 1. EE on the other hand is still 4...

Hi Can I just check a few points on planning application procedure please... I am thinking of putting in one planning application to do all of the following: - Change a small flat roof to pitched - Render some areas of brickwork to cover up mismatched bricks from earlier extension - board and...

Hi We have a log burner with an exposed metal flue. Rain water has started to run down the flue inside the house and pool on top of the burner. On the roof I can see a metal skirt around the flue that has been bolted tight around the flue before it enters the roof through lead flashing...

Hi In November I had a new unvented hot water cylinder installed and it has what seems to be an RM Cylinder Dual Thermostat on it that looks like the one being sold here - https://www.manomano.co.uk/water-heater-thermostat/rm-cylinders-spare-dual-thermostat-3875683 Four questions please: 1)...

Hi After a recent extension our fuse box trips out but I’m not sure why. The switch that trips says ‘RCD Controlled Circuits’ but non of the other labelled switches trip so I can’t identify the problem area. It only happens when we have a house full with two cookers in use, music playing...

Hi I have just had the drive relaid and it has resulted in the garden gates catching on the drive. The hinge part of the gate is welded to the metal posts so moving the hinge up is not an option. I can lift the gates off the hinge and add a spacer to raise them about 20 mm. The question is...