..Dont apologise. You are lucky you got a response from him. Good idea to have different manufactures on here. So i apologise for my past behavior and welcome you.
WB for support. Sometimes get same day servive if not next day if you have to call them. We only fit WB at present due to the high failure rate of PCBs on the Veissmann`s that the manufactures would`nt admit to. Im sure others will disagree :D
Tell this to your board of directors and managing director ( What a arse licker you are)
You`re boilers are ****e
You`re customer service is ****e
You`re technical is ****e
But we do love you because we fix loads of your ****e boilers and make a nice few bob
As follows
1. Remove Flue liner to get full circumfrance of chimney stack
2. Clamp plate and terminal on top of chimney to be removed
3. Chimney pot to be fitted
4. Flue test to be carried out