⚠️ATLAS HOME NOTTINGHAM / CC DEVELOPMENTS – OUR NIGHTMARE EXPERIENCE. BEWARE BEFORE HIRING THESE PEOPLE!⚠️

[hunters23]

ATLAS HOME NOTTINGHAM / CC DEVELOPMENTS – OUR NIGHTMARE EXPERIENCE. BEWARE BEFORE HIRING THESE PEOPLE!​

I'm posting this because I want other homeowners to be aware of our experience with CC Developments and Management Limited, trading as Atlas Home Nottingham, and to make sure there is a public record of what happened.

After we started publishing honest feedback about our experience across their social media pages and Google reviews, their social media accounts disappeared and their Google listing began showing as permanently closed.

The timing is certainly interesting. We cannot say for certain why these changes happened, but it appears that our feedback is no longer as visible as it was.

They can disappear from social media, but they cannot erase what happened to our home. They can run, but they can't hide!

Here is what happened.

THE PROMISES​

We hired Atlas Home Nottingham for a renovation project that was supposed to take approximately six weeks.

Instead, we were left waiting for months. We had an unfinished home, an unusable kitchen for an extended period, repeated missed appointments and one excuse after another.

Our main contact was Craig Starbuck. He repeatedly provided completion dates and assurances that the outstanding work would be completed. Those dates came and went.

We requested a proper written schedule on several occasions. Despite repeated assurances, we never received the reliable plan we needed.

This company was nothing but talk. Plenty of promises, very little delivery.

THE WORKMANSHIP – ABSOLUTELY APPALLING​

The standard of work and the lack of care shown towards our property were shocking.

Among the problems we were left with:

• Brand-new flooring heavily scratched and damaged.
• Kitchen units scratched and damaged.
• A kitchen hob with cracked internal glass.
• A badly plastered living-room wall left severely bowed and uneven.
• Damaged ceilings and walls.
• Missing kitchen plinths and unfinished joinery.
• Non-functional under-cabinet lighting.
• Unfinished utility and downstairs toilet.
• Missing shelving and contracted panelling.
• Flooring gaps and unfinished areas.
• Work areas repeatedly left messy, with rubbish and debris not properly cleaned up.

Surfaces were not adequately protected, things were damaged, and we were left to deal with the mess. This is not the standard of care you expect from people being paid to renovate your home.

THE CONSUMER UNIT – A PARTICULARLY CONCERNING INCIDENT​

We were initially told that our existing fuse box did not need replacing and that the only consequence was that we would not receive an electrical certificate.

Later, we were told it had to be replaced before electrical work could continue, with an additional charge of £600 by card or £500 in cash.

We found the £100 difference for paying cash extremely concerning.

Even more unacceptable, Craig subsequently offered to cover the cost of the consumer unit but attached conditions relating to our ability to leave negative feedback about the company.

We found this completely unacceptable. In our view, this was an attempt to pressure us into silence in exchange for a supposedly goodwill gesture.

There were also serious concerns about electrical cables left in our hallway, creating a trip hazard. We questioned assurances that the cables were not live and subsequently established that some were live.

ENOUGH WAS ENOUGH​

We gave this company numerous opportunities to put things right.

We even granted a final extension until 23 October 2026, after Craig indicated that our proposed terms seemed reasonable and that the team would return the following week.

The deadline passed. The work remained incomplete.

We eventually terminated the contract because we had completely lost confidence in their ability to deliver acceptable workmanship or fulfil their promises.

We are now having to arrange for independent contractors to assess and complete the outstanding work and rectify the problems.

WHY I'M POSTING THIS​

Now that their social media accounts have disappeared and their Google listing is showing as permanently closed, I don't want our experience simply disappearing with them.

We have retained our emails, messages, photographs and other evidence documenting what happened.

OUR ADVICE: DO NOT USE ATLAS HOME NOTTINGHAM.

If you are considering hiring them, please do your research and be extremely cautious.

If you are already using them, protect yourself:

• Get absolutely everything in writing.
• Photograph your property before, during and after the work.
• Keep records of every promise and completion date.
• Do not rely on verbal assurances.
• DO NOT RELEASE YOUR PAYMENT UNTIL EVERY SINGLE PIECE OF AGREED WORK HAS BEEN COMPLETED AND PROPERLY CHECKED.

We have also decided to report our experience to Trading Standards.

We are not posting this because we want an argument. We are posting it because homeowners deserve to know what happened to us before trusting this company with their homes and hard-earned money.

They can remove their social media, change their Google listing and disappear from public view, but they cannot make our experience disappear.

We would NEVER use them again. In our opinion, this is an extremely unprofessional outfit, and we would strongly advise others to stay away.

If anyone else has had dealings with Atlas Home Nottingham or CC Developments and Management Limited, particularly if you have experienced similar problems, please share your experiences below.

 

[johnny2007]

Pictures please

 

[ericmark]

Careful, some years ago, around 2010, needed a wet room due to mother losing a leg, my sister would not allow us to DIY as she said we never finished a job, to be fair, she had a point.

So she found a builder to do the work, there was a clear time limit, to coincide with mothers return from hospital, and they were well aware of that.

It was not done one time, and loads of faults, so thrown off site, now in a panic to complete, first told LABC we were taking over the job, mistake one, as it seems builder had not told them, and although builders normally work direct with LABC, it is the owner who is responsible to ensure it is done. I got a real ticking off for that. (Sister by this time hiding)

So lucky I have electrical qualifications, and I knew a builder, so job done, then went to chase the builder, seems LABC had beat me to it, and no longer trading.

We were lucky, we could afford the error, but be careful who you tell, as it seems telling the LABC cost us any compensation.