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Okay guys, give me your opinion on this stupid mess GFs daughter is in.
She works full time in the film industry on the admin side.
She uses Hotmail so she can access her emails on her blackberry.
Over the years she racked up a silly total of 70,000 emails which she stupidly left in her inbox until it was full and no-longer worked. You and I would simply delete the old ones but not her.
She employed a Microsoft accredited IT person to sort it for her.
This person said " No problem, should take 2 to 3 hours and I charge by the hour."
The next thing she knows she gets an email saying it took 19 hours and the bill is £1000.
Somewhere along the way the IT person said it would take longer than 3 hours but didn't specify with a further estimate.
My thoughts are that there is no written quote, just a verbal estimate that ended up being a quarter of the final bill.
She is now threatening court action at the small claims court against the daughter.
Personally I think it's a bluff. I'd offer her the money she agreed plus an extra £100 for extra time, but that's it. Take it or leave it and see you in court. What do you think she should do? Personally I reckon she deserves a £1000 fine for being stupid, but what do you make of it?
She works full time in the film industry on the admin side.
She uses Hotmail so she can access her emails on her blackberry.
Over the years she racked up a silly total of 70,000 emails which she stupidly left in her inbox until it was full and no-longer worked. You and I would simply delete the old ones but not her.
She employed a Microsoft accredited IT person to sort it for her.
This person said " No problem, should take 2 to 3 hours and I charge by the hour."
The next thing she knows she gets an email saying it took 19 hours and the bill is £1000.
Somewhere along the way the IT person said it would take longer than 3 hours but didn't specify with a further estimate.
My thoughts are that there is no written quote, just a verbal estimate that ended up being a quarter of the final bill.
She is now threatening court action at the small claims court against the daughter.
Personally I think it's a bluff. I'd offer her the money she agreed plus an extra £100 for extra time, but that's it. Take it or leave it and see you in court. What do you think she should do? Personally I reckon she deserves a £1000 fine for being stupid, but what do you make of it?