Alpha HE CB33

[nogoodatfaultfinding]

Hi Guys,

Hoping for a little help if possible. A customer whom i fitted a gas fire for has called tonight stating that she has no hot water but has central heating (Fire was fitted months ago and boiler has only been in a year). I asked the obvious question that does she have hot water whilst her central heating is on and she stated that she finds that she does.
Initially i assumed that it must therefor be the diaphram (Please note i have never worked on this boiler before and diagnosis was over the phone) and would show up Saturday to fix the problem.
I have just been on Alpha's site however and cannot see a traditional brass divertor valve as such to change a diaphram.

A little help would go a long way and please note that being from Hull i mainly deal with Ideals or the good old B&Q Ravenheats (Also please note my sign in name).

Lastly, pressuming the Plumber who fitted it was Corgi and registered the product properly what sort of warranty do Alpha offer?

Thanks in advance
Charles

 

[Agile]

Even if you are short of work, I do think that you should advise her to call the installer first and the discuss with him how to invoke the warrantee.

Alpha boilers advertise a five year warrantee on some models so you should expect at least two years!

Tony

 

[nogoodatfaultfinding]

Thanks Tony,

I have justed called them back and asked them to look at their paper work, hoping it was regesterd properly.

 

[Agile]

Even if it was not registered, they should still cover the warrantee based on the manufacture date.

That assumes it was fresh stock purchased normally at a merchants and not some old clearance stock or worse something bought on Ebay !

Tony

 

[nickso]

HE33 doesnt have a diaphragm, it has a diverter motor.

for fault finding see here for a start.

http://www.alpha-boilers.com/produc...3_installation_and_servicing_instructions.pdf

 

[Agile]

Even if it was not registered, they should still cover the warrantee based on the manufacture date.

That assumes it was fresh stock purchased normally at a merchants and not some old clearance stock or worse something bought on Ebay !

Tony

 

[gas4you]

My cousin has one of these, fitted about 18 months ago. (wouldn't pay my prices for a Vaillant )

As of today it has now broken down 9 times and apart from today she has always had to wait about a week for parts.

The local service agent is carp as well, as I told the Alpha rep when he called to ask if I'd consider fitting their boilers. I think he couldn't wait to get off the 'phone after having to listen to my complaints

 

[nogoodatfaultfinding]

Customer called Alpha today who told her it only has a one year warranty but then when asked for technical advice regarding situation and was told that in their opinion i have diagnosed correctly and the CB33 HE has a diaphram within it?
I am so confused now as i was going for a whole new valve.