Aqualisa dripping shower

7 Aug 2017
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United Kingdom
Hi we had a 2000 model aqualisa shower upgraded to a dream by Aqualisa as the old shower control was leaking - it was 17 years old; they suggested an upgrade given the relative cost of replacing the cartridge.

Upgrade and 2 x new cartridges and one new O ring later, the shower head drips constantly. Any suggestions as to what the problem is most welcome?
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Thanks but it's had 2x new cartridges. Do you think they could both be faulty?
From Aqualisa:

Quality Assurance

5 year guarantee

2 year guarantee
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Thanks - so if Aqualisa simply upgraded the shower kit would they have installed a new valve too? It seems most likely that they just updated the kit to a Dream and mated the new kit to the existing historic valve assembly which presumably sits in the wall behind the tiles? I'm not a plumber just a consumer - are you saying that it could be the pre-existing valve that has failed? Is that easy for a plumber to deal with?

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