I purchased a Makita nail gun from tooled up, thinking one Makita are a good brand and two tooled up are a reputable company, i used the nail gun fired approx 500 nails then it stopped working, so called tooled up and was met with a less then helpful custer service advisor, who basically talked to me like i was in the wrong, having used several types of nail guns for years i know how to work one!!
they advised that if no fault was found i would be charged confident the nail gun was faulty i returned a week later after chasing it was returned, i had been held up greatly from loosing the nail gun, i tried to use it it fired around 10 nails then failed again and this time the nose got stuck maiking it hazzardouse as this would allow nails to be fired without being pressed against objects.
I phone tooled up a little annoyed again another arrogant customer service person who again blamed the fault on anything other then the gun, even the gas being out of date until he relised i had bought it from them aswell.
So it was again returned...i asked for a replacment
I was told that Makita do not replace faulty items only repair!
this time they have said no fault exists and that i will be charged for its return if i dont pay within 30 days my item will be disposed of,
I am willing to bet it still doesnt work when i pay for it returning and i will be nearly £400 down
I would strongly advice that anyone looking to purchase an item from tooled up or assosiated companys look else where because they may be £10 cheaper on some things but you could end up far worse off, there are plenty of other online retailers that have a far better customer service.
I will be contacting makita as tooled up are a representation of there company maybe they can do something because tooled up refuse to do anything.
they advised that if no fault was found i would be charged confident the nail gun was faulty i returned a week later after chasing it was returned, i had been held up greatly from loosing the nail gun, i tried to use it it fired around 10 nails then failed again and this time the nose got stuck maiking it hazzardouse as this would allow nails to be fired without being pressed against objects.
I phone tooled up a little annoyed again another arrogant customer service person who again blamed the fault on anything other then the gun, even the gas being out of date until he relised i had bought it from them aswell.
So it was again returned...i asked for a replacment
I was told that Makita do not replace faulty items only repair!
this time they have said no fault exists and that i will be charged for its return if i dont pay within 30 days my item will be disposed of,
I am willing to bet it still doesnt work when i pay for it returning and i will be nearly £400 down
I would strongly advice that anyone looking to purchase an item from tooled up or assosiated companys look else where because they may be £10 cheaper on some things but you could end up far worse off, there are plenty of other online retailers that have a far better customer service.
I will be contacting makita as tooled up are a representation of there company maybe they can do something because tooled up refuse to do anything.