Hello all. I'm looking for insight into the debacle surrounding our baxi Combi 105e boiler.
We called out the firm who fitted it 5 years ago after the pilot light/boiler kept going out. Additionally the water would not get warm, whether or not the relevant LEDs were lit.
The engineer gave the boiler a 'full service' and left.
The problem persisted.
We called engineer back.
Despite having just received a 'full service' the engineer claimed that the NTC sensors were 'sludged up'. He cleaned them and left, without raising a bill.
The problem persisted (boiler going out - no hot water).
We called the engineer out again.
This time, despite having had a 'full service' and NTC sensor clean only weeks earlier, now we are told the NTC sensors are faulty. The engineer changed them and left. Cost - £140. This price allegedly included the time taken to clean the NTC sensors on the previous visit.
The problem persisted. Boiler cutting out 2 - 3 times a week, no hot water.
We called the engineer out again. This time we are told the plate-to-plate heat exchanger is faulty. The engineer replaces it. The water is still not getting hot before he leaves. He tests the gas pressure - it is very low. He tells us the gas meter may be faulty (governor) and instructs us to 'get it looked at', after which he will return.
I phoned Transco and they hit the roof. They told me the engineer should have turned the gas off and contacted them himself, rather than leave the ssite havingtold us to contact them. The Transco guy found a faulty governor and fixed it, suddenly we have hot water again!
The engineer has just billed us for the rreplacementof the plate-to-plate heat exchanger - £257. I have only just received this bill and am not sure whether I should protest it. The timescale here is from November 2007, when we first called them out, to present date. What do people think?
- Should the 'full service' (£56) have identified problems with the components the engineer later replaced as 'faulty'? (NTC sensors & plate-to-plate exchanger)
- Should the engineer have contacted Transco? When I put this to them, they told me Transco 'Didn't know what they were talking about', and vehemently denied it was the responsibility of their engineer to contact Transco.
- Should the engineer have been able to recognise a fault at the meter from the symptoms? They tell me it was a feat of outstanding detective work that the engineer located the problem on 'external equipment', i.e., the meter, are they taking the p*?
Any advice welcome. I am unhappy that we have incurrred all these bills AFTER a full service, and, in the end, it was Transco who fixed the original problem, not the engineers.
Ta
We called out the firm who fitted it 5 years ago after the pilot light/boiler kept going out. Additionally the water would not get warm, whether or not the relevant LEDs were lit.
The engineer gave the boiler a 'full service' and left.
The problem persisted.
We called engineer back.
Despite having just received a 'full service' the engineer claimed that the NTC sensors were 'sludged up'. He cleaned them and left, without raising a bill.
The problem persisted (boiler going out - no hot water).
We called the engineer out again.
This time, despite having had a 'full service' and NTC sensor clean only weeks earlier, now we are told the NTC sensors are faulty. The engineer changed them and left. Cost - £140. This price allegedly included the time taken to clean the NTC sensors on the previous visit.
The problem persisted. Boiler cutting out 2 - 3 times a week, no hot water.
We called the engineer out again. This time we are told the plate-to-plate heat exchanger is faulty. The engineer replaces it. The water is still not getting hot before he leaves. He tests the gas pressure - it is very low. He tells us the gas meter may be faulty (governor) and instructs us to 'get it looked at', after which he will return.
I phoned Transco and they hit the roof. They told me the engineer should have turned the gas off and contacted them himself, rather than leave the ssite havingtold us to contact them. The Transco guy found a faulty governor and fixed it, suddenly we have hot water again!
The engineer has just billed us for the rreplacementof the plate-to-plate heat exchanger - £257. I have only just received this bill and am not sure whether I should protest it. The timescale here is from November 2007, when we first called them out, to present date. What do people think?
- Should the 'full service' (£56) have identified problems with the components the engineer later replaced as 'faulty'? (NTC sensors & plate-to-plate exchanger)
- Should the engineer have contacted Transco? When I put this to them, they told me Transco 'Didn't know what they were talking about', and vehemently denied it was the responsibility of their engineer to contact Transco.
- Should the engineer have been able to recognise a fault at the meter from the symptoms? They tell me it was a feat of outstanding detective work that the engineer located the problem on 'external equipment', i.e., the meter, are they taking the p*?
Any advice welcome. I am unhappy that we have incurrred all these bills AFTER a full service, and, in the end, it was Transco who fixed the original problem, not the engineers.
Ta