As we are in dispute with the council, over their failure to collect the mattress, I have checked my security cameras recording. They did actually turn up at the gate, at 7:38, one got out, looked up the drive, got back in, and they drove off, one minute later. The item was where it was agreed it would be, in the drive, but alongside the drive. We have a long drive, not all of which is visible from the gate. Just five minutes later, in expectation of them collecting it, it was dragged down nearer to the gate.
They had my mobile number, they had my landline number, they had my email address, and they could simply have knocked on the door - did they bother - nope!