BT landline problem

[holmslaw]

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[KNIPEX]

Have you rang BT because broadband signal is put on the line from a different part of the exchange from the line side. So you can have braodband without dialtone on the line. Here is what may have happened. In the exchange your line side has been disconnected thus no dialtone but you will get ring back when called as the line is left hanging. However your broadband side may still be connected to your line. I have come across this so many time when another company takes the number onto there network and the line is removed however the BB connection is still active.

 

[Lectrician]

Also.

Broadband works at very high frequency and can happily work on a line which has an open circuit fault on one side of the pair, or low ins res.

 

[bernardgreen]

So today I have replaced the master phone socket, and guess what, made no difference.

Did you check with a phone plugged into the inner socket of the master socket before changing it ?

And does the new one have the same BT (or other supplier's) logo on it ? If it it is obviously not the original then any service visit will be charged as BT's equipment has been interfered with.

If plugging a known good phone did not work when plugged into the inner socket hen the fault in in the BT cabling to your house and there is nothing much you can do other than to report it to BT.

 

[big-all]

i had a faulty filter that allowed the internet to work but stopped any phone in the house working

so try removing the filters one at a time and try the other phones to rule out a faulty filter

 

[Steve]

If you get BT out, put their socket back! Though if its pretty old or not an NTE5 socket, they'll probably replace it FOC.

Nobody else has mentioned this - the new socket - it was labelled as a master socket wasn't it?

 

[holmslaw]

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[KNIPEX]

in theory yes although you can have the dialtone on your line removed via software in the exchange however i would say that if it were software based then ring tone would not be present. if you imagine the likes of tiscali, tesco and all other braodband providers are now able to put there equipment in BT premises allowing the engineers to connect BB from the respective suppliers.

 

[Steve]

I thought when you switch providers now it was all software based? So no new hardware was required and no engineer had to physically connect your line to other equipment. Just a few clicks of a mouse.

 

[KNIPEX]

think of it as renting exchange equipment and all jumpering in the exchange in theory should be in place as nearly everybody is converting/converted to BB so it is all at a touch of a button except if the jumper cable is not there. In most cases if you order a line from BT and you require BB then this is how it works.One engineer will do all the work involved in getting your line to your premises and once in the BB side of the job will be given to another engineer thus somtimes creating a gap between your line arriving and BB arriving. This is a similer situation with redcare monitoring for alarms. If you switch providers for your telephone line from BT to another, BT remove your number from the exchange via software in many cases your BB physical connection is still in place at that moment in time so you will still have BB.

 

[Steve]

Think i'll stick with BT.

 

[Lectrician]

My money is still on a D side line fault.

 

[Softus]

Better put the old one back and act dumb.

That shouldn't be difficult - you've got a telephony fault, but you didn't request a line test. FFS.

My money is still on a D side line fault.

I agree - it almost always is.

 

[holmslaw]

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[Softus]

BT confirmed to day problem in the exchange, thanks for the accurate advise.

Pity about the inaccurate spleeing.

So, no wiring problem inside the house then.