C and K 800l Entry issue

[Rossyb313]

Hi guys
I really hope someone can help us.
We have just moved into our house and the alarm goes off when we open the front door and walk in front of a sensor. I have gone into engineer mode and set the correct sensors to "walk through" but the alarm still goes off. Also, everytime I have to reset the alarm (enter code and press #) it seems that the chime function automatically comes back on.

Please could anyone give us some advise as I've tried 15 different times and I think the neighbours are starting to get annoyed with the alarm keep sounding everytime we enter the house.

Thanks a lot

Ross

 

[sparkymarka]

Does the door have contact on it ? If so it may be stuck closed tap it with a screwdriver

 

[Rossyb313]

Cheers for the reply buddy
It does have contact but when I open the door it starts the countdown. It's only when I walk in and the sensor picks me up the alarm goes off? I'm at work at the minute but do you think it's still worth giving it a tap to try?

Ross