I recently bought a decorative effect basket gas fire on line. It was replacing an existing basket fire, dimensions were fine, so I wasn't expecting any problems. However, when the gas fitter checked the installation instructions, the catchment area was too big and the fire couldn't be fitted.
I've now phoned various companies - including their "technical" departments to figure out how I can tell, before buying the fire, whether it's appropriate for my fireplace. None of them have any idea what I'm talking about. The dimensions for the catchment area would appear to only be in the installation instructions - and you don't get those until AFTER you've bought the fire
Any of you kind - and very smart - people out there able to suggest how I get round this?
I've now phoned various companies - including their "technical" departments to figure out how I can tell, before buying the fire, whether it's appropriate for my fireplace. None of them have any idea what I'm talking about. The dimensions for the catchment area would appear to only be in the installation instructions - and you don't get those until AFTER you've bought the fire
Any of you kind - and very smart - people out there able to suggest how I get round this?