Clock Not Working on Hive 2 Thermostat

[Billybairn]

Hi All, Hoping someone could help with this problem.

Once I set the date and time on the Hive 2 thermostat, the display stays on that day/time (i.e. date/clock does not increment), meaning I can't set timers for central heating. For example, if I set the date/clock to 17/Oct/2023 09:20 in the settings on the 'stat, it remains this way until manually reset.

I have removed the batteries to reset the 'stat, as well as replacing with new batteries. I've also done a factory reset of the 'stat, re-syncing it up with the receiver, but to no avail.

This is a standalone setup (i.e. no Hive hub involved), and the receiver only has the central heating option.

Any ideas as how this could be fixed?

Thanks in advance!

 

[CBW]

How old is the thermostat? @ianmcd might be the man for this (tagged in, so he'll see it)

 

[Billybairn]

Thanks Chris, not sure on the age, it was in the house when I moved in a year ago. Might have been installed a couple of years before that.

 

[ianmcd]

Thanks Chris, not sure on the age, it was in the house when I moved in a year ago. Might have been installed a couple of years before that.

Can you post a pic of the thermostat please and I will have a look for you, it sounds like there was a Hub and the previous owners have removed it by mistake try setting your Hive into standalone mode so it isnt looking for the hub , here is a video of how you do it , although if you have broadband you would be better getting a hub, plenty on ebay and they are not expensive, then you will have full control from your mobile phone

How To – Standalone Mode Hive 2

How To – Standalone Mode Hive 2 Following is the sequence to place the Hive Thermostat and Receiver into standalone mode should you decide that you do not wish to use the Hive App and the Hiv…

myboiler.com

 

[Billybairn]

Hi Chris,
Please find attached front and rear views of thermostat. Hopefully this will help.

As you can see, I last set the date and time this morning at 10:03, and now, at nearly 4pm, it still shows the same time.

 

[ianmcd]

Did you set it to standalone mode as I advised above

 

[Billybairn]

Hi Ian,

Yes, I had followed that exact process previously, to no avail.

It has been OK since we moved in last year, and the previous owner didn't have a hub either. This problem has just occurred recently, in the last week or so.

 

[ianmcd]

Hi Ian,

Yes, I had followed that exact process previously, to no avail.

It has been OK since we moved in last year, and the previous owner didn't have a hub either. This problem has just occurred recently, in the last week or so.

Then I think your only option is a new setup, have you tried removing the batteries for about an hour ? the unit has a capacitor which needs to be discharged to get a complete reset, worth a try , if that doesnt work new set up Im afraid

 

[Billybairn]

Thanks Ian,

No, I haven't tried that. I'll do so now and feedback later.

 

[Billybairn]

Well, took all of the batteries out for about 4 hours, just to be sure, but no change to the date/time display after reinserting them, and the 'stat had booted up.

What does the new setup comprise? Is it a new thermostat?

 

[ianmcd]

Well, took all of the batteries out for about 4 hours, just to be sure, but no change to the date/time display after reinserting them, and the 'stat had booted up.

What does the new setup comprise? Is it a new thermostat?

you could possibly get away witha new thermostat, but no guarentee it will pair with your existing receiver, good chance it will but they dont always, I would get a new pair and if the stat does bind then you have a spare receiver, have to admit I have never seen the problem you have before, might be worth giving Hive a call or web chat with them, have to say though not the best but someone there might have seen this before , they possibly will send you a free setup they seem to be doing that a lot recently their number is 0333 202 9614

 

[CBW]

Or try their community forum? https://community.hivehome.com/s/

 

[Billybairn]

Thanks for your support, Ian.

I did raise a thread on the community forum, just before I had posted on this one, but haven't checked for any responses as yet. Will do so now, and if nothing, will use the number you provided to contact them directly.

Thanks again!