- Joined
- 11 Jan 2004
- Messages
- 42,818
- Reaction score
- 2,652
- Country
Here's a letter I've just fired off to O2:
Friday, 12 December 2008
Dear Sir or Madam,
Re: 07984 XXX XXX
I am writing to complain about your security procedures. I rang PAYG customer services tonight, as I had a problem topping up my sim.
It would seem I had not registered the sim upon first use, so I was asked security questions based on when it was last used, how much credit remains and when I last topped up. It is an occasional use sim so I genuinely could not recall answers to the questions. All I know is that the sim has not been used for a fair while (possibly as much as 6 months), the last credit balance I have recorded is £4.85 and I cannot remember when I last topped up. I seem to recall it was by debit card, as I don't think I have ever topped up by any other method. I asked if my debit card number or the fact that I ported a number to this sim would be valid security, but was told no.
Effectively, I have an O2 sim I would like to continue using, but cannot, as I have been told I have failed the security process. There seems no other option available to me than to discard the sim and start again with another sim card from another network.
Yours sincerely
Simon Abbott
Has anyone else had similar difficulties?
Friday, 12 December 2008
Dear Sir or Madam,
Re: 07984 XXX XXX
I am writing to complain about your security procedures. I rang PAYG customer services tonight, as I had a problem topping up my sim.
It would seem I had not registered the sim upon first use, so I was asked security questions based on when it was last used, how much credit remains and when I last topped up. It is an occasional use sim so I genuinely could not recall answers to the questions. All I know is that the sim has not been used for a fair while (possibly as much as 6 months), the last credit balance I have recorded is £4.85 and I cannot remember when I last topped up. I seem to recall it was by debit card, as I don't think I have ever topped up by any other method. I asked if my debit card number or the fact that I ported a number to this sim would be valid security, but was told no.
Effectively, I have an O2 sim I would like to continue using, but cannot, as I have been told I have failed the security process. There seems no other option available to me than to discard the sim and start again with another sim card from another network.
Yours sincerely
Simon Abbott
Has anyone else had similar difficulties?