Hello,
During May of this year I laid an oak engineered floor supplied by one of the well known kitchen and joinery companies beginining with H. I have laid this exact floor in two other properties but have never encountered any after installation problems.
The property which this floor I am having problems with was a knock through bringing three room in to one making the whole area about 40m2. The floors as a result of the knock through did not run together and the kitchen floor especially was out of level in itself albeit this was not a structual problem "suspended timber floor" just not level. I expressed concern with this problem to my employer especially where the main knock through had occured where there was a dip of about 20mm at the lowest point in the living room floor where it met the kitchen floor. The solution I was given was to plane the joists of the kitchen floor over an area of about 800mm to bring the two floors together.
"I personally felt this was not a good solution, but I will not argue with my employer, experience has told me to do as I am told"
The underlay supplied was fibre board underlay.
The floor is now laid, there is an expansion gap around the entire perimeter of the room of around 15-18mm. The floor is not trapped, but I did put the range cooker on the floor at the far end of the room because due to line of sight when sitting at the dining room table you can see for quite a distance under the cooker. Other than that it is not trapped at all.
Immediately after installation when the floor was walked on it made a cracking sound under foot over pretty much the entire floor and this is the problem, we hoped in time it would calm down but it hasn't. The customer has had the rep out and the rep is telling the customer that it is because the range cooker is sitting on the floor the floor cannot expand and contract properly and it is this that is causing the floor to crack. Personally I think this is cr*p, the range is sitting on three boards that are 1 metre long. I think the floor is cracking because the floor levels accumatively are not level. Please give your suggestions, thank you.
During May of this year I laid an oak engineered floor supplied by one of the well known kitchen and joinery companies beginining with H. I have laid this exact floor in two other properties but have never encountered any after installation problems.
The property which this floor I am having problems with was a knock through bringing three room in to one making the whole area about 40m2. The floors as a result of the knock through did not run together and the kitchen floor especially was out of level in itself albeit this was not a structual problem "suspended timber floor" just not level. I expressed concern with this problem to my employer especially where the main knock through had occured where there was a dip of about 20mm at the lowest point in the living room floor where it met the kitchen floor. The solution I was given was to plane the joists of the kitchen floor over an area of about 800mm to bring the two floors together.
"I personally felt this was not a good solution, but I will not argue with my employer, experience has told me to do as I am told"
The underlay supplied was fibre board underlay.
The floor is now laid, there is an expansion gap around the entire perimeter of the room of around 15-18mm. The floor is not trapped, but I did put the range cooker on the floor at the far end of the room because due to line of sight when sitting at the dining room table you can see for quite a distance under the cooker. Other than that it is not trapped at all.
Immediately after installation when the floor was walked on it made a cracking sound under foot over pretty much the entire floor and this is the problem, we hoped in time it would calm down but it hasn't. The customer has had the rep out and the rep is telling the customer that it is because the range cooker is sitting on the floor the floor cannot expand and contract properly and it is this that is causing the floor to crack. Personally I think this is cr*p, the range is sitting on three boards that are 1 metre long. I think the floor is cracking because the floor levels accumatively are not level. Please give your suggestions, thank you.