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Extractor fan poorly installed.

Discussion in 'Electrics UK' started by Steven apple, 27 Sep 2021.

  1. Steven apple

    Steven apple

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    guys,

    After complaining that the job was incomplete, I received this email from the contractor…

    1. The dirt on the wall is left by your previous extractor fan and it is the work of the painter to paint the wall.

    2. Your previous extractor fan is an old model which we couldn't find in the market and that is why we have to install this one.

    3. Electrician tried to push the extractor fan inside the wall but the hole is not big enough and we will have to use the hammer which will make a mess on your wall and more work will have to be done which is plaster and repainting.

    4. We have fixed these extractor fans in many houses and it is just an inch outside the wall but if you see the pictures taken by our electrician there is no issue in it

    Is there anything reasonable in the response or am I correct in refusing to pay until the job is done to my satisfaction? To add the electrician had previously visited the site to ascertain the correct parts.

    thanks,

    Steve.




    upload_2021-9-27_11-16-39.jpeg





    upload_2021-9-27_11-15-15.png
     
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  3. denso13

    denso13

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    Of course you are, it's a terrible job and absolutely not acceptable.
     
  4. stem

    stem

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    It would depend upon what the scope of work that was originally agreed with the "contractor" was. If you just asked an electrician wire up a fan, that is what you got.

    I know of customers that might just ask for the work that they don't feel comfortable with to be done (i.e. the wiring) and they will do the rest of the installation and re-decorating themselves.

    What does the quotation say?
     
  5. Steven apple

    Steven apple

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    The quote was via email “Our price will be £150 for extractor fan buying and labour. Need your approval before we go ahead.”

    The job as discussed on the phone was to replace the faulty extractor fan. My tenet has dealt with the face to face.
     
    Last edited: 27 Sep 2021
  6. SUNRAY

    SUNRAY

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    Editted to remove incorrect/confusing information.

    S
     
    Last edited: 27 Sep 2021
  7. stem

    stem

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    In that case you are quite justified with your complaint.
     
  8. 333rocky333

    333rocky333

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    That pic was someone in london using a different user name
     
  9. SUNRAY

    SUNRAY

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    Oh my apologies for any confusion, post now deleted.
     
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  11. SUNRAY

    SUNRAY

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    Earlier incorrect & confusing post removed.

    S
     
  12. conny

    conny

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    As a diy'er I wouldn't do a job as sloppy as that!
    Refuse to pay until it is fitted correctly, which basically means both sides of the fan should be fitted flush against the wall surfaces with a sealed connecting tube, (ducting), between them. If it's not in the contract then they don't have to make good the decor but they certainly should make good any damaged plasterwork.
     
  13. Luckyphil

    Luckyphil

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    It may be the Fan they have fitted has a long Spigot at the back ,& as a result it doesn’t fit flush , others don’t do get the Co to replace it with another Brand with a small spigot / rear section

    Phil
     
  14. sparkwright

    sparkwright

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    Do NOT pay them a penny.

    In this situation, the simplest solution is to fit a piece of wood or plastic between the wall and the fan.

    When they discovered the fan would not go back to the wall, they should have arranged with you or themselves to fabricate something to go between the wall and fan.

    They clearly did not do this.

    So, it was a complete waste of time fitting the fan, because it now needs to be removed to fit the wood/plastic.

    And then the fan will need fitting again.

    So NO. Do NOT pay them because it shouldn't have been fitted until the wood/plastic was fitted.

    Anyone who leaves a fan like that without the agreement of the customer is a chancer.
     
  15. SUNRAY

    SUNRAY

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    Anyone who leaves a fan like that without the agreement of the customer is a chancerNOT A PROFESSIONAL OR CRAFTESMAN.
     
  16. SUNRAY

    SUNRAY

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    Just for the record, here's one I repaired earlier:
    upload_2021-9-27_21-52-30.png This is ground floor in 3 story block of flats
    Full height in the Vertical box on the left are:
    160mm soil stack,
    2x ¾" cold feeds,
    4x (maybe more) SWA,
    110mm extract duct shown in red only down as far as shown.

    So extremely conjested The original expelair fan was a big box unit surface mounted, Expelair Via the freholders managing agent recommended the fan shown as the nearest replacement, being on a communal duct, (upper floors also feed kitchen and bathroom into the duct) the fan has to include one way shutters, to prevent the other fans backflow, so quite deep.

    When I first fitted it was proud of the white box and took probably 2 hours total to reconfigure duct to sit flush, patch plaster board, fill & paint.

    That's the way to do a reasonable job.
    upload_2021-9-27_22-7-0.jpeg

    Looking at OP again I see the front isn't even fitted to the rear part correctly:
    upload_2021-9-27_22-15-55.png
     

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    Last edited: 27 Sep 2021
  17. Harry Bloomfield

    Harry Bloomfield

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    That is terrible - it needs to be properly finished off so the result is neat.
     
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