Hi
We are with british Gas for the supply of our gas to our house. In about September last year, we got a letter from Seimans British Gas asking us to have our Gas Metre replaced (part of a rolling programme of equipment upgrade I guess). In any case, the gas meter was replaced, and everything seemed fine. Until of course, this morning, when we got up there was a strong smell of gass downstairs where the gas meter is situated.
I immediately called the British Gas emergency number, and the chap that came out has made everything safe by turning the gas off, and said that the problem is due to a gas leak under the floor downstairs in the house. He says this is just unfortunate, but I am concerned that owing to the fact that I (or anyone else) has not been messing around with underground pipes in the house, that this problem should have occurred now following the replacement of the gas meter.
I was not at home when this meter was replaced, but I am guessing that the fitter would've had to have cut into the pipe on the old meter in order to remove it, and in doing so has somehow upset a joint in the pipework underground.
Has anyone got any knowledge of this kind of problem, or can anyone give me any advise etc. At the moment, I am possibably looking at a great expense to get this sorted out, not to mention the hassle that goes with it, and with us being without any heating/gas whilst this is sorted out.
My thinking is that transco (or whoever ows the pipework etc), or Seimans (those that installed the new meter) need to accept liability for what has gone wrong. Does anyone have any ideas please??
((
We are with british Gas for the supply of our gas to our house. In about September last year, we got a letter from Seimans British Gas asking us to have our Gas Metre replaced (part of a rolling programme of equipment upgrade I guess). In any case, the gas meter was replaced, and everything seemed fine. Until of course, this morning, when we got up there was a strong smell of gass downstairs where the gas meter is situated.
I immediately called the British Gas emergency number, and the chap that came out has made everything safe by turning the gas off, and said that the problem is due to a gas leak under the floor downstairs in the house. He says this is just unfortunate, but I am concerned that owing to the fact that I (or anyone else) has not been messing around with underground pipes in the house, that this problem should have occurred now following the replacement of the gas meter.
I was not at home when this meter was replaced, but I am guessing that the fitter would've had to have cut into the pipe on the old meter in order to remove it, and in doing so has somehow upset a joint in the pipework underground.
Has anyone got any knowledge of this kind of problem, or can anyone give me any advise etc. At the moment, I am possibably looking at a great expense to get this sorted out, not to mention the hassle that goes with it, and with us being without any heating/gas whilst this is sorted out.
My thinking is that transco (or whoever ows the pipework etc), or Seimans (those that installed the new meter) need to accept liability for what has gone wrong. Does anyone have any ideas please??
((