I'm a total newbie in this - sorry if it's really basic.
We've just had some tilers put tiles on our bathroom floor. They also put in a new toilet at the same time. But the guy told me that the existing pan connector was not tall enough to reach down properly (40mm) into the pipe below, so he had to buy a new one.
The new one seems to be a bit deeper than the old one, and hence the (new) toilet does not go back tight to the wall. We have an annoying gap with a piece of wood in there.
Should I just be able to buy a different pan connector, the same depth as the original one, but a few cm taller? Is there another valid reason he's put it in this way?
Thanks for any advice.
We've just had some tilers put tiles on our bathroom floor. They also put in a new toilet at the same time. But the guy told me that the existing pan connector was not tall enough to reach down properly (40mm) into the pipe below, so he had to buy a new one.
The new one seems to be a bit deeper than the old one, and hence the (new) toilet does not go back tight to the wall. We have an annoying gap with a piece of wood in there.
Should I just be able to buy a different pan connector, the same depth as the original one, but a few cm taller? Is there another valid reason he's put it in this way?
Thanks for any advice.