Hi all,
Apologies for any information/terminology that is wrong - all new to me!
We have an issue with a relatively young boiler install (5-6 years roughly). While it did run fine initially, it's almost always down now.
The install itself is a flexicom glow-worm 24hx boiler installed by BG which is downstairs. There is a thermostat (drayton basic) for the CH also downstairs.
Upstairs in the bathroom is a large cylinder (hot water) with a tank above it with water. There is a drayton LP programmer here too (to set the CH/Water timer etc)
Also connected to the cylinder is our current life-saver immersion heater.
And finally, in the loft is the main tank.
First few years, no issue, I think a pump burnt out but that was quickly replaced.
Last year or so it's not played ball at all.
There are a range of errors from F11, F22 and F25 on the boiler.
The boiler fires up for a few seconds, then the flame goes out with one of the above error messages.
Reset does the same as above but usually another error (so if F11 was first, then the next would be F25)
I can sometimes get around it by hitting the reset on the boiler, and then when it fires up (waits till the temp on the boiler drops to 23c) I hit reset about 2-3 seconds later.
This stays on for a bit but goes out as soon as it starts to get a little bit warmer in the house.
On top of this the radiators are also not warming up (when it does fire up)
Upstairs: Only the bathroom one warms up (top half) and this is closest to the hot water cylinder.
The rest upstairs (3 bedrooms) are stone cold.
Downstairs: The kitchen heater (directly under the bathroom and in the same room as the boiler) warms up very slightly but again, rest of the downstairs is stone cold (living room + bedroom)
To put a twist on things, while it was bad beginning of the year when it was cold/snowy/rainy, during the hotter months (last 2-3 months) it has been working fine in terms of firing up the boiler and heating the water + the working radiators slightly.
The radiator problems still were present but at-least it heated the few that it did. Water was also no way heated enough so we still needed the immersion. (not something that occurred when the install was first done)
I seem to notice that everytime the temp drops outside and it rains like it did yesterday, the boiler stops firing completely as per above.
What we have done:
BG replaced the pump
All radiators have been bled
BG checked the bleed nut near the pump
Checked water in the tank above the cylinder which is fine
BG checked with a magnet for gunk but found none
What BG have said quite typically is we need a powerflush before they go any further. Currently paying their £18 a month service which is going wasted if the issue is not in the flush
What do you think?
Thanks in advanced - ps: we're in NW London so unsure if anyone known on here + certified can have a look?
Apologies for any information/terminology that is wrong - all new to me!
We have an issue with a relatively young boiler install (5-6 years roughly). While it did run fine initially, it's almost always down now.
The install itself is a flexicom glow-worm 24hx boiler installed by BG which is downstairs. There is a thermostat (drayton basic) for the CH also downstairs.
Upstairs in the bathroom is a large cylinder (hot water) with a tank above it with water. There is a drayton LP programmer here too (to set the CH/Water timer etc)
Also connected to the cylinder is our current life-saver immersion heater.
And finally, in the loft is the main tank.
First few years, no issue, I think a pump burnt out but that was quickly replaced.
Last year or so it's not played ball at all.
There are a range of errors from F11, F22 and F25 on the boiler.
The boiler fires up for a few seconds, then the flame goes out with one of the above error messages.
Reset does the same as above but usually another error (so if F11 was first, then the next would be F25)
I can sometimes get around it by hitting the reset on the boiler, and then when it fires up (waits till the temp on the boiler drops to 23c) I hit reset about 2-3 seconds later.
This stays on for a bit but goes out as soon as it starts to get a little bit warmer in the house.
On top of this the radiators are also not warming up (when it does fire up)
Upstairs: Only the bathroom one warms up (top half) and this is closest to the hot water cylinder.
The rest upstairs (3 bedrooms) are stone cold.
Downstairs: The kitchen heater (directly under the bathroom and in the same room as the boiler) warms up very slightly but again, rest of the downstairs is stone cold (living room + bedroom)
To put a twist on things, while it was bad beginning of the year when it was cold/snowy/rainy, during the hotter months (last 2-3 months) it has been working fine in terms of firing up the boiler and heating the water + the working radiators slightly.
The radiator problems still were present but at-least it heated the few that it did. Water was also no way heated enough so we still needed the immersion. (not something that occurred when the install was first done)
I seem to notice that everytime the temp drops outside and it rains like it did yesterday, the boiler stops firing completely as per above.
What we have done:
BG replaced the pump
All radiators have been bled
BG checked the bleed nut near the pump
Checked water in the tank above the cylinder which is fine
BG checked with a magnet for gunk but found none
What BG have said quite typically is we need a powerflush before they go any further. Currently paying their £18 a month service which is going wasted if the issue is not in the flush
What do you think?
Thanks in advanced - ps: we're in NW London so unsure if anyone known on here + certified can have a look?
