If your tenants are new I would think it is more possible that they flicked on an immersion heater switch which boiled over due to a failed stat...that's what I usually find, it would be very unusual for both stats to fail on the boiler. Pretty difficult to get BG to accept fault with no idea of what caused the problem. What did you turn off to stop the production of steam?
Glowworm Ultimate overheating
- Thread starter FieryJack
- Start date
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Apologies if my facts were ambiguous.
I moved out of the property last week, my "return to the property" on Friday pm was to let BG in to do their safety checks and issue me with the appropriate Landlord gas safety certificate, which they did.
The tenants were in the process of moving their stuff in on Friday evening and it was then that they alerted me to the steam situation. I don't think they'd have been up for sabotage so early in their tenancy.
As for insurance, yes, I took out the correct insurance, through Norwich Union, earlier in the week. NU offer specific insurance for lettings.
I moved out of the property last week, my "return to the property" on Friday pm was to let BG in to do their safety checks and issue me with the appropriate Landlord gas safety certificate, which they did.
The tenants were in the process of moving their stuff in on Friday evening and it was then that they alerted me to the steam situation. I don't think they'd have been up for sabotage so early in their tenancy.
As for insurance, yes, I took out the correct insurance, through Norwich Union, earlier in the week. NU offer specific insurance for lettings.
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and just to add a bit more detail . . .
The tenants almost certainly did not switch on the immersion as they were not around. If the immersion was switched on, then only BG could have done that, but again, I don't think BG did either.
However, they had turned up the thermostat fairly high, certainly higher than I'd ever set it. The high setting of the thermostat was confirmed by the second BG engineer the following morning.
What the tenants did when they discovered the steam was call me. I thne told them to switch off the power to the control unit, which means the boiler is turned off.
The tenants almost certainly did not switch on the immersion as they were not around. If the immersion was switched on, then only BG could have done that, but again, I don't think BG did either.
However, they had turned up the thermostat fairly high, certainly higher than I'd ever set it. The high setting of the thermostat was confirmed by the second BG engineer the following morning.
What the tenants did when they discovered the steam was call me. I thne told them to switch off the power to the control unit, which means the boiler is turned off.
Apologies if my facts were ambiguous.
So what did BG do a 3star safety check which includes wiping the case, or did they do a proper Landlord safety check and fill in the correct form CP12, and what does it say.
So what did BG do a 3star safety check which includes wiping the case, or did they do a proper Landlord safety check and fill in the correct form CP12, and what does it say.
update to problem logged in June:
BG eventualy admitted liability, verbally. I'm hoping for an amicable settlement with them through their insurance company.
Turns out that when they did the "service" they turned off the thermostat on the boiler. Unfortunately the thermostat had a slight fault, a short or something, which meant that the boiler carried on working regardless. BG failed to notice this.
In fairness to BG, though they made the mistake they did 'fess up to it after further investigation. They did also fix the fault on the thermostat. Getting the insurance sorted has been a slow process but I remain optimistic it will happen soon.
BG eventualy admitted liability, verbally. I'm hoping for an amicable settlement with them through their insurance company.
Turns out that when they did the "service" they turned off the thermostat on the boiler. Unfortunately the thermostat had a slight fault, a short or something, which meant that the boiler carried on working regardless. BG failed to notice this.
In fairness to BG, though they made the mistake they did 'fess up to it after further investigation. They did also fix the fault on the thermostat. Getting the insurance sorted has been a slow process but I remain optimistic it will happen soon.
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