Hello All, I need some help and information please.
We recently had installed a 'new' type of glueless slate effect laminate bought from B&Q.The installation was on a new extension which is a kitchen/family room/utility/toliet, the floor is made of levelled concrete which was covered by a levelled asphalt making a very even surface. The underlay used was 3 mm also from B&Q recommended by them, the floor has an expansion gap all the way around the room, also the room was completely empty when installed. After installation we noticed that the floor made a crackling & popping sound when walked on, we presumed this was newness and the sound would go with time. It has been about 4 months now and the noise is worse than ever. We complained to B&Q who then sent to us an independent inspector out on their behalf, who is blaming the new kitchen being fitted on the top of it and having no door plates, even though the floor flows into the utility and toilet areas, and says its an installation issue. The joiner who installed the floor is experienced and has done approx. 30 floors previously and comes on a good recommendation. The tiles are new to B&Q and each individual tiles has a plastic strip running down the edge of the joint which enables the tile to be snapped in place with the ajoining tile and therefore requires no glue. The installer believes this is where the issue is as the joint keeps rubbing and causing the popping and crackling noise. Has anybody experienced this slate effect laminate before and had any issues with it?
I have searched the web and only seen good reviews so far but it is on their web site. I am desperate for help as the noise is driving me mad! Thanks
We recently had installed a 'new' type of glueless slate effect laminate bought from B&Q.The installation was on a new extension which is a kitchen/family room/utility/toliet, the floor is made of levelled concrete which was covered by a levelled asphalt making a very even surface. The underlay used was 3 mm also from B&Q recommended by them, the floor has an expansion gap all the way around the room, also the room was completely empty when installed. After installation we noticed that the floor made a crackling & popping sound when walked on, we presumed this was newness and the sound would go with time. It has been about 4 months now and the noise is worse than ever. We complained to B&Q who then sent to us an independent inspector out on their behalf, who is blaming the new kitchen being fitted on the top of it and having no door plates, even though the floor flows into the utility and toilet areas, and says its an installation issue. The joiner who installed the floor is experienced and has done approx. 30 floors previously and comes on a good recommendation. The tiles are new to B&Q and each individual tiles has a plastic strip running down the edge of the joint which enables the tile to be snapped in place with the ajoining tile and therefore requires no glue. The installer believes this is where the issue is as the joint keeps rubbing and causing the popping and crackling noise. Has anybody experienced this slate effect laminate before and had any issues with it?
I have searched the web and only seen good reviews so far but it is on their web site. I am desperate for help as the noise is driving me mad! Thanks