I meant during transport, not while you're pushing it in
Goods damaged during delivery
- Thread starter diy_fun_uk
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I would be up front and ask the people delivering the replacement to be careful as you think it may have been damaged during installation. Be tactful, but not too worried about being nice that you don't make your point . They are there to install the machine. When they're finished you won't see them again.
Or get 'er indoors to do it. They usually don't take any prisoners.
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I would be pulling the damaged machine out and squirting some fairy down before they arrive, saves putting noses out of joint that way
Also the delivery people should of been told this is a replacement for a damaged machine and therefore to take care as they don't want you complaining again and having two damaged machines to fix rather than one
Also the delivery people should of been told this is a replacement for a damaged machine and therefore to take care as they don't want you complaining again and having two damaged machines to fix rather than one
Yeah I'm in a bit of a quandary about that. I pulled my old machine out and disconnected it for them. However (I'm maybe overthinking this) if I pull this machine out and disconnect it and leave it out, if it's the same delivery team they might wonder why I've done that with the new machine. If I put some washing up liquid down and push it back in and if it's the same delivery team, the boy might think 'floor wasn't like this before?' So although I don't disagree with you, I'm wondering given I've asked for a replacement if I should leave everything in place and simply ask when the team are here 'do you want some washing up liquid put down to make things easier?'
There again, whether the same or different team, they might be thankful to see the machine out and disconnected, saves them a job? This is why I did that with my old machine.
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You are well overthinking this, just leave it pulled out and disconnected and squirt some fairy down
Yes
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KY jelly works well, so my friend tells me
The machine's being replaced this week. On balance, I'm just going to leave the current one in-situ but offer to grease the space slightly for them to make life easier re putting replacement machine in.
Thanks again for all the replies and advice
Thanks again for all the replies and advice
First off, when they knock to say they have your machine offer them a cuppa. Then check the machine when they get it inside your house and just 'conversationally' say you're checking because this is a replacement for one which was damaged when it arrived and you don't want them to have a wasted journey if this one is also damaged.
The cuppa is the key ingredient to making things smooth.
The cuppa is the key ingredient to making things smooth.
Any furniture polish sprayed onto the floor will do the job.
Andy
Andy
Doesn't work with covid about, they drop and run as fast as they can at the main moment
Yeah as touched on by sxturbo, although that's a good way to go about things in theory, these guys are always in a semi-rush at the best of times, never mind present times. I'm sure that's how these dings and dents happen, too rushed, although I'm not judging, I wouldn't want their job! I seem to recall even if the damage is noted there and then, you still need to contact customer services to arrange discount/refund/replacement i.e. the team that deliver on the day won't uplift.
As someone else touched on I very likely won't be seeing these guys again, so without being rude I will be saying the current one maybe got dented when being pushed in i.e. a sort if indirect way of saying take more care this time round.
You read some horror stories and if they're true, some things beggar belief. On one forum a guy was saying they had a dishwasher delivered with big dent in the side. It was replaced. The second dishwasher arrived, dent in the side. Then a third ... it was this time round the delivery team said along the lines of 'these are prone to this due to the way warehouse machinery lifts them off the shelving.'
?!?
I agree, but just making the offer is the crucial point. I have had a couple of workmen in, (requested by landlord usually), since this Covid kicked off' Always made the offer and always been refused, (no it's not because of my tea making skills either! LOL), but to be honest I'm glad they refuse. Saves a whole lot of cleaning/sterilising when they've gone.
I never say no to a cup of teaKnowing my luck they'd say 'yes please and, any biscuits going?'
