Guarantee?

[Adam_151]

But how do I convince orange that they are responsible it'll turn out expensive to keep phoning their premium lines.

Try ringing 0800 0790272 from a landline, its a freephone number

 

[jefoss]

Orange really took the biscuit though, back in '02 I'm paying about £140/month on contract and they took 10 days to get me a new phone.

hope you got a better contract now! thats a horrendous bill!

 

[FourFootMedia]

Never had an issue with O2, I either call them and they send out a new one to be with me next day (with a return label to send back the duff one), or go into a shop and they swap it there and then.