For 2 years +, our broadband was paid for by my parents. In August, I realised that I was the only one that used it, and changed the direct debit instruction, online, to my bank account.
All went well and they started billing my bank account every month. My mum recieved her bank statement yesterday, and they have started taking money from her account again! Without ANY instruction whatsoever by me or my parents, to either the banks or Orange.
The transaction on the bank statement says "Orange home first payment DD" My mum phoned the bank, who gave her a phone no. for orange.
The man at orange wasn't too helpful, as apparently he needs to speak to me (the account is in my mum's name, but i pay). Anyway, i went online today and changed the DD back to my account, and my mum has phoned her bank to cancel any orange DD.
I was quite cross about this, so i emailed orange and asked them to explain why they changed the DD instruction back to my parents without any instruction from me, and where they got their bank details from. I then sent another email asking them why I've had connection troubles (wonder if the 2 are related?), and rhetorically asking why I'm paying £17.99 a month for this poor service. Hopefully I'll get something out of it but im not crossing my fingers.
I've been with Orange since it was Freeserve!
All went well and they started billing my bank account every month. My mum recieved her bank statement yesterday, and they have started taking money from her account again! Without ANY instruction whatsoever by me or my parents, to either the banks or Orange.
The transaction on the bank statement says "Orange home first payment DD" My mum phoned the bank, who gave her a phone no. for orange.
The man at orange wasn't too helpful, as apparently he needs to speak to me (the account is in my mum's name, but i pay). Anyway, i went online today and changed the DD back to my account, and my mum has phoned her bank to cancel any orange DD.
I was quite cross about this, so i emailed orange and asked them to explain why they changed the DD instruction back to my parents without any instruction from me, and where they got their bank details from. I then sent another email asking them why I've had connection troubles (wonder if the 2 are related?), and rhetorically asking why I'm paying £17.99 a month for this poor service. Hopefully I'll get something out of it but im not crossing my fingers.
I've been with Orange since it was Freeserve!
