Hisensne WD3 Washing machine drum not turning.

[Northbeach]

Btw.
I’m around there now and have just tried to hand turn the drum and it’s not freely turning (it’s jittering with a little force).

I definitely placed the belt on correctly.

Possible fix for this?

 

[jj4091]

Does it turn freely with the belt off. If it does then perhaps the motor has seized although that woul be an unusual thing to happen. Did you check it spun freely when you were looking for brushes

 

[opps]

Does it turn freely with the belt off. If it does then perhaps the motor has seized although that woul be an unusual thing to happen. Did you check it spun freely when you were looking for brushes

Another possibility is that the bearings on the drum have seized. From what I have read elsewhere, on many machines they are no longer serviceable- that said, they shouldn't fail that quickly.

 

[Northbeach]

Ahh I didn’t check with the belt off whether is spun freely tbh.

I’ll check that next time around (they’re bringing any washing round to mine atm, ironically exactly the same machine!).

If the motor or bearings have gone and it’s not serviceable what’s the solution - new machine?

It hasn’t lasted long if so!

Thanks!

 

[opps]

Ahh I didn’t check with the belt off whether is spun freely tbh.

I’ll check that next time around (they’re bringing any washing round to mine atm, ironically exactly the same machine!).

If the motor or bearings have gone and it’s not serviceable what’s the solution - new machine?

It hasn’t lasted long if so!

Thanks!

You can try to argue that it should have lasted up to 6 years.

Claim using a warranty or guarantee

How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print.

www.citizensadvice.org.uk

Unfortunately, you will have to threaten to take the seller to the small claims court rather than the manufacturer. Your contract is with the seller and not the manufacturer. That said, the retailer might push the manufacturer to resolve things. Would you want to sell a product that results in grief from customers?

Appropos the five year thing, a judge will take the age of the device into account and say that it was only worth x after x amounts of years

 

[jj4091]

Motor bearings should be available an fairly easy to replace . Drum bearings may be more difficult but you should be able to get equivalents. If you have to split the drum then personally I would not bother although it has beeb done and there are threads talking about it fairly recently. not sure if replacing the drum assembly is economically viable you would need to price up parts

 

[pto]

It hasn’t lasted long if so no and didn't cost much

 

[Northbeach]

I guess it’s a case of how I would even test for beaming failing etc

Trouble is I’m only round theirs at the weekend so it’s hard to find a time to do this.

I feel she should contact Hisense and mention first - it can’t be much older than 18 months / 2 years.

I can take the belt off and see if it spins freely but what would be my next step if it does or doesn’t?

Thanks all - replies much appreciated!

 

[jj4091]

If the motor is turning freely with the belt off but the drum is still stiff then it would suggest the bearings have failed. But the other possibilty is that something has got between the inner and outer drum but you would probably hear a noise when you turn it by hand if that is the case. Failed bearings often show up as excessive movement when you hold the outer drum firmly with one hand and see if you can detact any movemoent of the inner drum when you try to lift it up and down with the othe there should be none at all. There are plenty of vids if you have a look at youtube

 

[Northbeach]

Thanks mate.
I’ll take a look at the weekend.
I did ask about noises and apparently the machine was making a royal racket not long before it stopped working.
There are five of them and do a lot of washing if that gives any clues!