I thought this old thread was worth replying to as this is a DIY forum. The answer to 'can you service it yourself' ....'not really'... is probably given by someone with a vested interest in the remunerative work of annual servicing. Surely DIYers should be encouraged!
We have a Grant Vortex Eco 26-35 which has just turned 16yrs old. I have serviced it myself since it was commissioned, referring to the excellent servicing instructions that came with it. It has never worked hard, only burning 1500 litres p.a. As it hardly gets dirty after a mere year I have found a service, which is mainly inspection and cleaning (the filters hardly ever have debris and the baffles and turbulators never have any significant deposits), every two years to be perfectly adequate. The advice to change the nozzle every year is also unnecessary with light usage. It is difficult to know how long a nozzle should last, but 2000hrs seems to be about right with modern clean well filtered fuel. Assuming it burns around 3 litres per hour, that's 500hrs p.a. Mine have lasted around 5yrs - I have just replaced its third nozzle, also the pump filter housing 'O'ring as it was oozing kerosene here. (Why do you have to buy 10 'O' rings at once?!) On inspection with a magnifying glass the clean old nozzle looked much the same as the new nozzle. I see no burning reason to buy equipment to check the CO/CO2 levels and the flue gas temperature in the flue any more than I would check these in my woodburner's flue. I estimate I have saved myself c.£2000, which will go a long way towards the new boiler which I now need as it's developed a rusty water leak when in action - not when standing idle. I thought Grant boilers had a reputation for longevity, but having explored various sites (that's how I rediscovered this one) it seems they are failing even before 10yrs old. (The Wilson Wallflame we had in our last house did 35yrs before it started leaking). Grant seem unhelpful when I try to obtain a replacement without a burner - which should have plenty of life left. It is, after all, just a glorified blow-torch. They should have learned how to manufacture a longer lasting strong continent metal water container by now. It might be called a boiler but, unlike a stressed steam engine boiler, it doesn't even get to boiling point during normal running, so it should last longer than a mere 16yrs. Perhaps it is planned obsolescence - like the cars of the 1950s?