Ideal HE24 Heat or hot water but not both?

Newbie here so be gentle.

Also apologies if this has already been posted I couldnt find this exact issue through search.
---------------------------------------

My grandma has an Ideal HE24 and she is able to get hot water or heating but NOT both?

Ive called a couple of local plumbers only to be told "New boiler" without even visiting!

Just wondered if this was a known issue amd if theres an easy(ish) and cheap(ish) fix.

Thanks

 

Yes it can repaired ,you just need to find a central heating engineer ,as opposed to a plumber. Most likely a problem with motorised valves. If that's a recent pic of you ,it may be a bit outside your skill set to do it yourself

 

If you need to find a tradesperson to get your job done, please try our local search below, or if you are doing it yourself you can find suppliers local to you.

Select the supplier or trade you require, enter your location to begin your search.

Please select a service and enter a location to continue...

Plumber / Gas Engineer Electrician Builder Decorator Builders' Merchant Plumbers' Merchant Tile Supplier Flooring Supplier
Start Search

Are you a trade or supplier? You can create your listing free at DIYnot Local