Main Stop Tap Saga

[kalifornia7]

I had a plumber over fixing in a shower for me. When turning off the mains stop tap outside the house he ended up snapping of the tap head just leaving the spindle. I called out the water board who said it's nothing to do with them but as a mater of courtesy they switched on the water. I left the house and returned the next day, the shower installation was completed so we went to try it. Noticing that the cold water tank wasn't filling up and after some further investigation it led us to the mains stop top. To my horror as I entered my hand down the hole to access the stop tap it was very wet leaving me to assume that when the water board turned on the tap they must have damaged the valve as well. I phoned them and complained but they said its nothing to do with them its on your property, I said if that was the case why did you touch it, they replied well it was out of courtesy. I need help with 2 things


1. How much will cost to get this rectified?

2. Who is responsible for this and how do I get them to pay for it.

 

[BingoBongo]

most likely just leaking from the packing gland

needs access to tighten tho

 

[kevplumb]

1. How much will cost to get this rectified?

2. Who is responsible for this and how do I get them to pay for it.

1 get some quotes

2 you or the plumber

put your hand in your pocket

 

[Agile]

I dont see how you can blame your plumber when it was your stopcock which failed.

Just dig in your pocket to pay for it to be replaced as Kev says.

Tony

 

[kalifornia7]

OK OK I realise, its gonna cost me, how much should I expect?
Do you need someone who has expertise in this matter?

 

[Red_Man]

is it easily accessible?

its not a big job if it is.

 

[kalifornia7]

Its down a hole the length of your forearm. I could dig it and expose as much as possible.