Menvier TS690 - code not working since power loss

[nic#19]

Hello,

I have a TS690. After a recent power cut the battery also died.
When power came back, the alarm would not silence saying battery fault, so I disconnected from mains and ordered a new battery.
Fitting the new battery (whilst still disconnected from mains so not to activate outside alarm), the control panel says 'panel lid tamper'. However, I am unable to user my user code to silence / clear message.

I have tried whilst lid is off, and on. I have also tried various combo's like 1234, 1111, 9999, etc in case it reset itself?

Has the extended loss of power affected my alarm settings?

Can I reset without calling an engineer?

Thank you for any help you can provide.

N.

 

[secureiam]

disconnect battery
disconnect mains
reconnect battery, close the lid
power up in mains.

other than that its defaulting or getting the engineers manual and trying the default code to start with

 

[nic#19]

Thank you - I'll give this a go....

 

[sircerebus666]

According to the engineers manual the default code is 1234......

Have you tried the default master user code 5678?