New patio not happy :( advice please!

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17 Aug 2014
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Yorkshire
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United Kingdom
so i recently have had a lot of garden work done including new fencing, block paved driveway and new patio. Im pleased with the driveway and fence but disappointed by the patio. The day it was laid we had the worst rain weve had in years and the whole thing was under water. By the next day it looked worse for wear. The man who did it said hed sort it the next day but i think it looks awful. It just looks rushed and i was expecting it to have a kind of smooth finish but it just doesnt as you can see from the pics. He also seems to have splattered half of the stuff up the fence posts! I just want other peoples opinion before i say anything! I hate complaining i just feel let down that what started as gorgeous paving slabs now just look a mess!
 
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Poor.

They have used sharp or grit sand for the pointing, hence the visible "lumps". Better to use a building sand, or possibly a plastering sand if the gaps are wider than 10mm.
 
Hard to tell from the picture what state the patios in, but the pointing needs redoing.
 

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