No power to consumer unit after changing Electric supplier with Smets 2 Smart Meter

[Pennyw]

Hopefully there is a Smart Meter expert out there!
We had a new Electric Smart Meter Landis+Gyr E470 Type 5424 Smets 2 fitted a couple of years ago with British gas. It worked well till we changed supplier to Utilita.
Normally this process is seamless from past experience. We were told by Utilita that the Smart Meter was suitable and didn't need changing.
Since the 'Switch' day the meter is showing a readout but there is no power going to the Consumer unit. On the day we changed nothing was switched on as no-one was there. There were no outages in the area say UK Power Networks. We had no power for 7 days so switched back to British Gas. There was still no power after 2 days from the meter and is still off 3 days later! We and have been around in circles trying to get some lighting at least and can't get any sense or talk to anyone who knows what the problem might be. Even the Emergency division of British gas!
Any ideas would help please.
We are not located at the property currently(for obvious reasons) and are 1hour plus drive away.

 

[AndyPRK]

Do you top up your meter or pay on bill receipt/DD.

If the second, I would call 105 from your phone. You shouldn’t need to be there, assuming the meter is outside.

 

[Pennyw]

It was DD with British Gas the first time and we had no problems with the smart meter.. Then when we switched to Utilta as it was pay as you Go and no standing charge. We preloaded it with £20.
Then we switched back to British gas due to not having any power and somehow paid £1+ for no power at all.
We have called 105 who said to call UK Power Networks and they said it wasn't their problem as there were no outages in the area at all.
We are 77 and have little more hair to pull out!!

 

[flameport]

Since the 'Switch' day the meter is showing a readout but there is no power going to the Consumer unit.

You ned to contact your energy supplier, presumably British Gas. Metering problems are 100% their responsibility.

UKPN and other network operators can only help with problems before the meter.

 

[Pennyw]

Thanks for trying but We have tried both Utilita and British Gas and they won't help! They sent us round in circles! We need to speak to someone who knows what the Landis= gyr meter should say and do!

 

[AndyPRK]

Try YouTube if you need instructions on the meter, but I assume you have been using it for years

 

[Old Salt]

It is your suppliers responsibility so get them to send an engineer as you have no power.

 

[Pennyw]

Thanks again but We have tried You Tube with no luck.

 

[Murdochcat]

BOTH of these suppliers have an obligation to get this order for you PDQ. So get the one you are billing to get a competent installer to you ASAP

If they procrastinate , send a written complaint to the CEOs office

After all these years with Smart Meters this isn’t rocket science

 

[Pennyw]

Thanks for your help Murdochat.
I have just managed to find the email address of Jana Siber who is the managing director of British Gas I am told. I have just emailed her but we will see. We are totally in their hands! and are losing the will(as they say).