Last Sunday I received a call from a fella claiming to work for a company called Firstline Digital. He briefly explained to me that one of his Satellite installers was on a job and had accidentally drilled through the client’s double glazing on a Sliding Patio Door whilst trying to fit a satellite dish. He asked me if I could attend to site to carry out an emergency repair. I explained to him that I was unable to supply double glazed units the same day but I was willing and able to attend to site on an out-of-hours emergency basis to board-up the damaged doors until new glass could be obtained. I then quoted him £100.00 + VAT for the work on the understanding that I wouldn’t be on the job for more than 1 hour.
So I jump in my van and start the 30 mile journey. About half way there I get a call from another fella (sky installer) who explains to me that it was him who had somehow managed to drill through the glass doors. Anyway I told him that I was on my way and promptly arrived on site about 20 minutes later.
On my arrival there was no installer to be seen and the woman at the house explained that he had left shortly before my arrival. She then took me around to the rear of the property to show me the sliding doors. Now these doors were about 15ft wide overall comprising two very large sliding aluminium framed doors which, when opened, slid into the actual wall-cavity of the house on a double-track system (if you think of the sliding vehicle access doors on a typical car showroom you’ll know exactly what I mean). Anyway, this knob-head had for some reason decided to open both doors which meant sliding them both together into the brickwork cavity. He then proceeded to drill through the wall and through both double glazed units which were at this point contained within the wall.
Anyway, without complaining too much I set about cleaning up the broken glass (4 black dustbin’s full) and boarded-up both door panels with six 8ft x 4ft Plywood boards.
It took me just over 2 hours from start to finish plus travel time to and from the job.
I had at this point for the sake of argument decided to keep to my quoted figure of £100.00 + VAT despite the extra work and materials.
The next day I rang Firstline Digital to ask for an invoice address but the guy said he was driving at the time and asked me to call back later. I did so and he said he would have to look up the head office address and call me back. He didn’t.
Now when I call both mobile numbers all I get is their answer-phone messages and I now suspect that they are trying to fob me off.
I have the names and mobile numbers for both of these employee’s but at the time I couldn’t ask the householder for a signature for the work done because she wasn’t the person who had instructed me to carry out the work so now I’m stuck with unsigned paper-work and not a chance of seeing my money.
I have done a search for them on the internet and from reading their website it would appear that Firstline Digital pays peanuts for ladder-monkeys to do their work for them.
Does anybody know of a way to trace a mobile number to an address so that I can send a couple of gorilla’s round to visit them?
So I jump in my van and start the 30 mile journey. About half way there I get a call from another fella (sky installer) who explains to me that it was him who had somehow managed to drill through the glass doors. Anyway I told him that I was on my way and promptly arrived on site about 20 minutes later.
On my arrival there was no installer to be seen and the woman at the house explained that he had left shortly before my arrival. She then took me around to the rear of the property to show me the sliding doors. Now these doors were about 15ft wide overall comprising two very large sliding aluminium framed doors which, when opened, slid into the actual wall-cavity of the house on a double-track system (if you think of the sliding vehicle access doors on a typical car showroom you’ll know exactly what I mean). Anyway, this knob-head had for some reason decided to open both doors which meant sliding them both together into the brickwork cavity. He then proceeded to drill through the wall and through both double glazed units which were at this point contained within the wall.
Anyway, without complaining too much I set about cleaning up the broken glass (4 black dustbin’s full) and boarded-up both door panels with six 8ft x 4ft Plywood boards.
It took me just over 2 hours from start to finish plus travel time to and from the job.
I had at this point for the sake of argument decided to keep to my quoted figure of £100.00 + VAT despite the extra work and materials.
The next day I rang Firstline Digital to ask for an invoice address but the guy said he was driving at the time and asked me to call back later. I did so and he said he would have to look up the head office address and call me back. He didn’t.
Now when I call both mobile numbers all I get is their answer-phone messages and I now suspect that they are trying to fob me off.
I have the names and mobile numbers for both of these employee’s but at the time I couldn’t ask the householder for a signature for the work done because she wasn’t the person who had instructed me to carry out the work so now I’m stuck with unsigned paper-work and not a chance of seeing my money.
I have done a search for them on the internet and from reading their website it would appear that Firstline Digital pays peanuts for ladder-monkeys to do their work for them.
Does anybody know of a way to trace a mobile number to an address so that I can send a couple of gorilla’s round to visit them?
