Octopus Smart Meter

[Doug99]

Hi All
Octopus has today fitted my smart meters. Can any users advise how long it took for their instalation to interface with HQ? My Octopus phone app account has been updated with the new meters but not displaying data yet. Their pamphlet suggests it can take up to 2 weeks?
Cheers

 

[matlob]

I had one from Scottish power yesterday and the installer said anything up to 72 hours to sync.
Did you get a screen for the house as that should update straight away

 

[Old Salt]

I had my faulty meter changed by Octopus. Gas was showing within 12 hours and electric took about 48. Now shows daily useage on home display and app

 

[Mister Banks]

Had my SMETS1 smart meters changed to SMETS2 smart meters by Octopus last October, it took less than 24hrs to sync.

 

[Doug99]

Thanks all - I'll give it a couple of days to sync before bleating again

 

[flameport]

2 weeks is worst case where multiple attempts have to be made to register the meter due to problems occuring.
Generally it's a day or two.

 

[Doug99]

After 24hrs my elec meter has been recognised by my phone app and house monitor. No gas data yet
I did email Octopus that the gas meter reading taken by the engineer and recorded on the app was a 6 figure number, whereas my history of previous recording were only 4 digits. The gas page has since dropped off from my phone app, so hopefully someone is managing it,