I suppose any buyer feedback is only based on buying experience and first impressions. Seldom would someone write a review after years of ownership.
I’ve now found out that eBay only allows you to add a review up to 60 days after purchase. As I said, all those glowing eBay reviews are rated to the sales process only, given the failure rate up to 60 days should be non existent. Our rooflights where stored at the back of the garden for nearly 60 days awaiting installation!
If your rooflight fails on day 61, there’s nothing you can do to warn others on eBay, hence the reason I’ve put a comment on this thread.
Except for my personal experience (and another similar comment on Google reviews) I have no reason to say that Panoroof doesn’t (or does) have a good quality product, but there is no method of determining that, as there are little in the way of any PRODUCT reviews I can find. I was swayed by all those glowing eBay reviews, not knowing at the time they are worthless.
I hope I have not caused you worry or concern. I’m sure yours will be fine, given they’ve been fine for the critical first 2 years.
I’m merely pointing out to others who are considering buying, that if they ever do fail, replacement is not just a hassle, but a major rebuild costing a lot more than the window itself, coupled with a whole heap of stress. This should be factored against the low initial purchase price.
The Atlas rooflight I replaced it with was only 50% more expensive, and fully framed (unlike Panoroof). If I ever need to replace the Atlas rooflight it will be a doddle to separate the rooflight from the kerb, allowing direct replacement without major rebuild. Exactly the reason I replaced it with an Atlas rooflight. I did my research properly this time.
One further note, never pay on PayPal for commercial goods as it cuts off section 75 consumer credit protection.