Correct big-all. Most of the amounts may only be small to most people but to someone needing an extra fiver a week it can mean a lot.
Harry, they were often told that they had been denied the benefit because their answers 'indicated' they were not eligible, (without being told why they were not eligible). Some would appeal and, if you got a 'considerate' assessor they would sometimes explain why they had been rejected the first time but they were always under so much pressure to process claims quickly. It didn't matter if they were ultimately wrong so long as they 'processed' their quota. Once my wife became a 'Lean Practitioner' she was able to look at the way claims were being processed and one of the biggest pitfalls was the way they were 'date stamped'. Instead of being date stamped on the date they arrived they were being stamped when someone had it land on their desk. This may have been outside the time line from their first submission. She drew up a plan to change the system by having them date stamped in the post room on the day of arrival and distributed to a processor within 2 days. The processor then had to complete it within something like 3 days or else mark the file up and pass it to the supervisor. The supervisor would then mark it up for a senior processor to deal with within 24 hours. She fought to get this implemented, and eventually did, and claims were then processed much quicker. Because processors were hitting targets more quickly more people did get what they were entitled to but the process was still cumbersome for claimants and I believe it is not much better these days.