At work we have 4 working BT phone lines. 3 of these are data only. One is voice.
The voice line terminates into a dual master socket in the office. From here is a BT extension to the front of the store at the checkouts, where there is another dual socket.
Here, one of the data lines terminates into the other socket, so it must be a master. I understand the voice socket here though, must be a extension-only socket.
Now, the voice line keeps going down. The other 3 lines work fine, as i've plugged phones into them and called them.
BT have been 3 times now, over 4 months. They keep fixing it, but it keeps breaking again! The problem is the caller rings in, gets a ringing tone, but the phone itself does not ring. And on picking up the phone to dial out, there is no dial tone. Have tried a different phone etc.
One time, the engineer came and pulled a junction box from the ceiling in the office, where the black dropwire enters (with all lines on it), and said something about a battery wire going down?
Any ideas guys?
The voice line terminates into a dual master socket in the office. From here is a BT extension to the front of the store at the checkouts, where there is another dual socket.
Here, one of the data lines terminates into the other socket, so it must be a master. I understand the voice socket here though, must be a extension-only socket.
Now, the voice line keeps going down. The other 3 lines work fine, as i've plugged phones into them and called them.
BT have been 3 times now, over 4 months. They keep fixing it, but it keeps breaking again! The problem is the caller rings in, gets a ringing tone, but the phone itself does not ring. And on picking up the phone to dial out, there is no dial tone. Have tried a different phone etc.
One time, the engineer came and pulled a junction box from the ceiling in the office, where the black dropwire enters (with all lines on it), and said something about a battery wire going down?
Any ideas guys?