Plumber fitting a open cistern toilet and saying toilet does not fit.

The bottom connector in your drawing is a braced swan neck connector so the toilet can be pushed back onto it. Its not something you can buy off the shelf. The bracing would need to be made up. You need a swan neck connector with removable fins and then have that on the spigot and drop the pan down so the connector engages into the seal in the floor pipe. it need a practiced hand and a little lubrication to get it all to fit right first time.

The other type that may be able to be used is a flexi back to the wall connector so it could be attached to the spigot and tightened, and the outflow end placed into the soil pipe before pushing it back.

There are a few ways to do this, your plumber, being the one onsite, needs to use his noodle and expertise to figure out the right one to get a good, long term seal with the cistern touching the wall. It is quite doable though
 
The bottom connector in your drawing is a braced swan neck connector so the toilet can be pushed back onto it. Its not something you can buy off the shelf. The bracing would need to be made up. You need a swan neck connector with removable fins and then have that on the spigot and drop the pan down so the connector engages into the seal in the floor pipe. it need a practiced hand and a little lubrication to get it all to fit right first time.

The other type that may be able to be used is a flexi back to the wall connector so it could be attached to the spigot and tightened, and the outflow end placed into the soil pipe before pushing it back.

There are a few ways to do this, your plumber, being the one onsite, needs to use his noodle and expertise to figure out the right one to get a good, long term seal with the cistern touching the wall. It is quite doable though
THe swan neck brace is this one??
 

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Well there you go, every day is a school day, they've now manufactured a braced swan neck & called a vario connector bend. That'll do the job for sure.

You could also use the one referenced earlier by terryplumb or the flexi you have shown if you have the room to bend it without kinking it.

images
 
Well there you go, every day is a school day, they've now manufactured a braced swan neck & called a vario connector bend. That'll do the job for sure.

You could also use the one referenced earlier by terryplumb or the flexi you have shown if you have the room to bend it without kinking it.

images
Thanks all. I’ve ordered the bend flexi. If that don’t work I’ll order the swan neck /brace. I’m going to try the flexi. The plumber has left the toilet plugged into the standard bend (which didn’t work of course) the water supply is not connected to toilet. So is it just a case I pull toilet forward away from current pan connected and then put this in? Do I need lubricants or anything else?
 
Whatever one you chose it'll need removeable fins as it looks like the the fitting in the floor has the seal and not the connector. Unless that seal can be removed and your left with a normal 110mm soil pipe for the pan connector and fins to fit into it.
 
thanks.

I have one, where the pipe centre is 250mm from the wall, and bought a Twyford E100 BO pan (it is 230mm but I can space it). There are others with smaller standoff.

A wooden floor is much easier to deal with.
 
No ,that's not an angled pan connector, it just offsets 20 mm in the height. Without the actual measurements of the L shaped pan connector that you have ,or all the relevant other dimensions ,its not possible to tell you what will do .but mcalpine code WC con 8F ,or WC con8 F 18 would be the kind of thing to compare to.
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EDIT.. First code should be WC con 8E ,sorry for the typo
I purchased a WC con8 F 18 and it worked(I tested it myself) . Many thanks!!!!
 
Just out of curiosity. When I took his pipe out I left the black rubber grommet in(as I was just testing. I presume you should always use the rubber grommet that’s supplied with the connector rather than mix and match?
 
Yes ,best practice is to use the seal that comes with the pan connector ,not mix parts from others.
 

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