Pyronix ProControl+ App - stopped communicating

[Fozzy_75]

Hello again

So a new problem, when arming/disarming with key fob or attempting to log in with the ProControl+ App I am getting no communications.

I have the checked and the system is polling, I have also just paid my latest subscription payment for the year.

Any ideas on how to get things back on track?

Thanks as always

 

[sparkymarka]

Activate alarm do you get a notification ?

 

[Fozzy_75]

Nothing, no notifications for any function, arm, disarm, alarm triggered… I’ve also checked SSID, router name/password etc and all looks fine

 

[sparkymarka]

Is time and date correct on the panel

 

[Fozzy_75]

Yes that all looks to be fine

 

[sparkymarka]

What phone do you have android or iPhone ?
Have you tried downloading home control 2 and log in with your details

 

[Fozzy_75]

So its iphone…

Downloaded HC2 to try, displays on Pyronix Cloud with permissions etc but when I try to enter credentials in HC2 it says panel not connected to cloud, I’ve double checked all info in SSID and it is correct?

Thanks

 

[Bigsosij]

U got correct user code and app password?

 

[Fozzy_75]

Yes have double checked these are also correct

 

[Bigsosij]

If ita definately polling the cloud I would try a reboot of the panel

 

[Fozzy_75]

Reboot of panel, what would you recommend as the correct way to go around this? Thanks

 

[sparkymarka]

Power down mains and battery leave for 30s power back up….

 

[sparkymarka]

Is it a self install with customer cloud account ? What does it show when you log into cloud account ?

 

[Fozzy_75]

Self install back in 2016 purchased from MAP security… apart from my other posts over the years it’s been pretty stable… could attempt a reboot but fear getting to the battery without triggering it! Any other thoughts? Thanks again

 

[Bigsosij]

It's deffo polling I would double check that user code and app password