Shower Tray Not Level: Start Again?

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Entering the final stages of the bathroom renovation and the enclosure was installed on Friday. The fitter struggled with it and said that 'it wasn't right'. When the bottom seal was installed on the shower door, it wouldn't clear the rail designed to deflect water into the shower and there were some very obvious issues with the panels.

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The most obvious issue is the drop between the wall-mounted shower panel and where it meets the door. It isn't obvious here due to perspective but the drop is perhaps 15mm.

You can see at the bottom that the door (bottom seal removed) and the rail don't run parallel:

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The fitter had also installed the retaining bars for the glass the wrong way round (appreciate this doesn't paint a good picture) so I removed the enclosure myself for the tiler to replace the drilled tiles.

In doing so, I found the issue. The tray is level across the back walls but not around the curvature and you can see it 'sinking' into the floor as you trace a finger around the curve.

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Due to a quirk in ordering the enclosure, I effectively ended up with 2x the metal parts so can do a clean install with fresh parts other than glass but theres no way to vertically adjust the panels/hinges. I contacted the manufacturer and they maintain the tray must be totally level. So my options are:

1. Get them to rip out the tray (possibly damaging it) and re-level. No idea how destructive this would be. Fitter is at fault and is onto his next job but I have £1500 in reserve that I've not paid him yet on the original agreed price.
2. Attempt to reinstall the enclosure knowing the tray isn't level along the curved side and try to make it work. This might mean having to remove the seal entirely from the door.
3. Swap the hinged door enclosure (paid £625 for it...could maybe repackage and sell for half that) for a sliding door enclosure that might hide the issue more easily.

I was tempted just to go for option #2 as we're keen to get the job finished now but looking at the tiling and the adjustment required, I'm wondering if option #1 might be more straightforward than I realise.
 

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Found this thread which was worth a read: https://www.diynot.com/diy/threads/advice-re-plumber-and-shower-tray-not-being-level.211064/page-3

Shower tray is a Kudos Connect2 (recommended by City Plumbing, made in Britain etc) so shouldn't be totally crap/twisted. Assuming the floor is level, the way they've laid it is definitely the issue.

I don't mind that it isn't level with the floor but the enclosure didn't look great. The seemingly slight deviation is exacerbated by the projection of the glass and door hinging from the lower panel.
 
Reading around the topic, I think the best course of action is to have the fitter relay the tray. Will see how that conversation goes tomorrow.
 
If the tray hasn't been laid level then unfortunately it simply hasn't been installed correctly. That's sits fairly and squarely with the installer and it's for him to fix. I see it's flat to the floor, hopefully it is sitting on some nice solid sub flooring and the space has been tanked?

I have a Kudos Connect 2 Slate Grey tray textured tray, found it to be excellent. Watch the trap though, it doesn't like hair, so replace the trap dip tub with a stainless steel hair catcher, if you have any 'long haired' partners in the house. Did he install the dual trap or just the one?

1740004925682.png
 
I purchased with a single trap as we don't have massive water pressure, perhaps that was an error. Thanks for the tip.

I'll take it up with the fitter tomorrow.
 
The tray is level across the back walls
None of the pictures of your level, show the level to be level

If you don't want to remedy this you might be able to re-hang the door so water drops off it into the tray depression rather than onto the raised edge of the tray, and perhaps there is enough fall on the tray bowl to stop water pooling and remaining in the corner on the short edge opposite the drain

Bodging it this would annoy me though, and every time I took a shower I'd be reminded it was wrong. YMMV?!
 
I see it's flat to the floor, hopefully it is sitting on some nice solid sub flooring and the space has been tanked?
I'm a software engineer so can't answer this accurately but the bathroom has a suspended wooden floor. The floorboards were cut out, something laid over the joists and then a mortar (I assume) bed laid on top of that for the tray to go into.

Fitter used these boards labelled 'Jackoboard' which I think are used for keeping the area behind the tiles waterproof but not my field of expertise.

We used the same fitter on our previous property and had no issues with the installation on their side (supplier sent some incorrect items that weren't identified and were installed) but everything swapped out and bathroom performed just fine over a 3 year period.
 
None of the pictures of your level, show the level to be level

Bodging it this would annoy me though, and every time I took a shower I'd be reminded it was wrong. YMMV?!
I think the enclosure would work. There's a metal rail in the enclosure (not shown) that the bottom door seal is supposed to clear. The would cause water to be deflected back into the tray.

As you point out though, the bodge would annoy me too. The enclosure was £600 (RRP £1500) and the panels should align.
 
If the tray hasn't been laid level then unfortunately it simply hasn't been installed correctly. That's sits fairly and squarely with the installer and it's for him to fix. I see it's flat to the floor, hopefully it is sitting on some nice solid sub flooring and the space has been tanked?

I have a Kudos Connect 2 Slate Grey tray textured tray, found it to be excellent. Watch the trap though, it doesn't like hair, so replace the trap dip tub with a stainless steel hair catcher, if you have any 'long haired' partners in the house. Did he install the dual trap or just the one?

View attachment 373605

I've two of these trays, one white and one slate grey. Do you have a link for the stainless catcher?

Slightky funny story - my installer put the wrong colour drain in the showers - they ain't coming out so it looks like a bit of strategical spray paint for me!

Regards

Tet
 
Yeah - jackoboards are lightweight backer boards, good for the tiling. I would still like to have seen the space tanked, that's a waterproof membrane that is typically painted onto the wall and floor with waterproof tape used to seal up corners/edges and any seams.

As far as bedding the tray is concerned Kudos do say a sand a cement mix is to be used but the tray must be installed level along all of it's axis and if it isn't then it needs to be corrected, again back to the installer. Understandable he's not happy but it's his fault so good he'll sort it.

Do you have a link for the stainless catcher?
These hair catchers work well. Do need cleaned all the time but it does save the trap clogging up.

Hair Catcher

my installer put the wrong colour drain in the showers
Mine arrived with 2 white wastes/traps so a quick call to them sorted that out and I got the grey ones.
 

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