I had smart meters installed by EON in November 2022. However, they were never able to read my gas meter remotely, only my electricity meter. As a result, I had to send monthly manual gas readings. I asked if they could investigate this problem a number of times but nothing happened. In the end, I got fed up with the lack of support so switched to Octopus last November. I was still half expecting the gas meter issue to persist, which it has. However, I am hoping that Octopus might actually investigate the issue.
However, in the meantime I just wanted to check there was nothing at my end that might be causing a problem. I am aware that the smart gas meter sends regular readings to the electricity meter which then sends both the gas and electricity readings to the energy supplier. As such, this would suggest that my gas meter is not sending information to the electricity meter or it is sending info but it is not reaching the electricity meter. However, my home display unit is picking up the gas meter information. Is this transmitted in a different way to the gas meter to electricity meter signal?
My meters are in an under stairs cupboard on different walls and around 1.5m apart. I have lot in this cupboard including a tumble drier, racks for shoes, vacuum cleaner, ironing board and coats etc. Is there any chance that any of this could effect the signal between the two meters? Any advice welcome.
However, in the meantime I just wanted to check there was nothing at my end that might be causing a problem. I am aware that the smart gas meter sends regular readings to the electricity meter which then sends both the gas and electricity readings to the energy supplier. As such, this would suggest that my gas meter is not sending information to the electricity meter or it is sending info but it is not reaching the electricity meter. However, my home display unit is picking up the gas meter information. Is this transmitted in a different way to the gas meter to electricity meter signal?
My meters are in an under stairs cupboard on different walls and around 1.5m apart. I have lot in this cupboard including a tumble drier, racks for shoes, vacuum cleaner, ironing board and coats etc. Is there any chance that any of this could effect the signal between the two meters? Any advice welcome.