In a previous post, I described at length the myriad of problems I was having after switching suppliers to Octopus. Well, toward the end of last year, things seemed to have been sorted, my meters were being remotely read correctly and all the previous billing errors seemed sorted. Then around August/September time this year, I realised I hadn't had an email statement for a couple of months so I checked the statements in my account and realised that Octopus had not been getting live readings from my meters since june and my bills were being estimated since then. Nothing has changed in or around my house to cause any signal loss.
I contacted Octopus and they asked a few questions about siting and possible signal blockers and said they would investigate. I also said it would be helpful if they told me about any such problems so that I could send manual readings. In December, I looked at my statements again and saw that my useage was still being estimated. What annoys me is that they are way out in their estimation and because there is no communication, the pricing info in my home display is also well out of date.
I contacted Octopus again a couple of weeks ago and it was as if this was the first time they were aware there was a problem! They then asked me the same questions they asked a few months back. One of the questions asks whether there is any obstruction between my gas and electricity meters that could affect communication between them. My home display is displaying both gas and electricity useage and is updating gas info at half hourly intervals. From this, can I assume that communication between the two meters is ok?
I contacted Octopus and they asked a few questions about siting and possible signal blockers and said they would investigate. I also said it would be helpful if they told me about any such problems so that I could send manual readings. In December, I looked at my statements again and saw that my useage was still being estimated. What annoys me is that they are way out in their estimation and because there is no communication, the pricing info in my home display is also well out of date.
I contacted Octopus again a couple of weeks ago and it was as if this was the first time they were aware there was a problem! They then asked me the same questions they asked a few months back. One of the questions asks whether there is any obstruction between my gas and electricity meters that could affect communication between them. My home display is displaying both gas and electricity useage and is updating gas info at half hourly intervals. From this, can I assume that communication between the two meters is ok?
