Panel 64w
Smart com V3
The app and notifications have been working very well since I installed the smartcom, about two months ago.
On 3 September the app stopped working.
I got the following error
Keypad - ATS path fault. No ATS available.
Smartcom- wifi led ON. Cloud Server led OFF
App- problem, check internet connection and smart com.
My wifi was working fine and there had been no issues with it. I left the problem on the basis that that the problem would resolve itself. It has not fixed itself.
I have been on the texecom forum and received some advice but it is still not working. Also emailed texecom support but am waiting for a response.
Attempt 1 (note wifi light on at this point)
I have gone to the keypad “enable texecom app” and get the message “Please wait ..............modem is online”.
I have changed com port 1 and 2 back to nothing fitted, then changed to smartcom and comIP Module.
Changed arc 1 to disabled then back to texecom connect.
Still have same problem.
The wifi light on the smartcom is lit solid. I have tried re-establishing the connection by pushing and holding the wifi button but the light stays solid, no flashing light.
Attempt 2
Smartcom cover on. Pushed reset button five times, no change.
Engineer code. Smartcom cover off. Pushed reset button five times, no change
Removed cable from control panel, waited ten seconds and replaced.
Following light sequence
1. No led
2. Then flashing cloud led, 10 steady/long flashes then a short flash (so far so good)
3. Replaced cover and waited
4. And waited, half an hour later and cloud light is still flashing. Manual says “if in doubt be patient”. This thing could try the patience of a saint.
5. Then tried pushing wifi/reset button for 10 seconds, no change. Then tried five quick pushes and hold, no change.
When I first set this up this part caused no problems. Does anyone have any advice on how to reset the smartcom so I can get the flashing wifi light. Any help would be appreciated.
Smart com V3
The app and notifications have been working very well since I installed the smartcom, about two months ago.
On 3 September the app stopped working.
I got the following error
Keypad - ATS path fault. No ATS available.
Smartcom- wifi led ON. Cloud Server led OFF
App- problem, check internet connection and smart com.
My wifi was working fine and there had been no issues with it. I left the problem on the basis that that the problem would resolve itself. It has not fixed itself.
I have been on the texecom forum and received some advice but it is still not working. Also emailed texecom support but am waiting for a response.
Attempt 1 (note wifi light on at this point)
I have gone to the keypad “enable texecom app” and get the message “Please wait ..............modem is online”.
I have changed com port 1 and 2 back to nothing fitted, then changed to smartcom and comIP Module.
Changed arc 1 to disabled then back to texecom connect.
Still have same problem.
The wifi light on the smartcom is lit solid. I have tried re-establishing the connection by pushing and holding the wifi button but the light stays solid, no flashing light.
Attempt 2
Smartcom cover on. Pushed reset button five times, no change.
Engineer code. Smartcom cover off. Pushed reset button five times, no change
Removed cable from control panel, waited ten seconds and replaced.
Following light sequence
1. No led
2. Then flashing cloud led, 10 steady/long flashes then a short flash (so far so good)
3. Replaced cover and waited
4. And waited, half an hour later and cloud light is still flashing. Manual says “if in doubt be patient”. This thing could try the patience of a saint.
5. Then tried pushing wifi/reset button for 10 seconds, no change. Then tried five quick pushes and hold, no change.
When I first set this up this part caused no problems. Does anyone have any advice on how to reset the smartcom so I can get the flashing wifi light. Any help would be appreciated.