Hi all,
First post here, hope you don't mind me asking for your valued opinion if possible.
Had a complete new roof installed on our property, a 3-storey Victorian conversion, last summer - replacing a 130 year old one which had come to end of its natural life.
The new roof was installed by an NFRC member and the new roof is supposed to be backed by a 10 year guarantee.
Unfortunately the roof started to leak on Christmas Eve, when admittedly we did have those heavy gusts of wind.
I contacted the roofer to tell him that my new roof is leaking and he said that I need to contact my household insurance provider because any water ingress can only be down to storm damage and something must have 'lifted' in the wind. His reasoning is that it can only be storm damage since the roof did not leak in the first 5 months.
I asked him about the guarantee but he stated that it doesn't cover storm damage, which is understandable I agree.
I popped up onto the roof myself earlier but could see no storm damage. What I did notice is that a lot of the mortar is flakey and cracked and some of the lead flashing and lead dormer cheeks have begun to come away.
I guess what I'd really like to know at at the end of this long winded post is - is the roofer within his rights to put it all down to storm damage and do the pictures I've taken here look like storm damage or natural wear and tear after less than six months of the job being completed?
Thanks in advance for any informed advice or opinion.
View media item 71059 View media item 71060 View media item 71061 View media item 71062 View media item 71063
First post here, hope you don't mind me asking for your valued opinion if possible.
Had a complete new roof installed on our property, a 3-storey Victorian conversion, last summer - replacing a 130 year old one which had come to end of its natural life.
The new roof was installed by an NFRC member and the new roof is supposed to be backed by a 10 year guarantee.
Unfortunately the roof started to leak on Christmas Eve, when admittedly we did have those heavy gusts of wind.
I contacted the roofer to tell him that my new roof is leaking and he said that I need to contact my household insurance provider because any water ingress can only be down to storm damage and something must have 'lifted' in the wind. His reasoning is that it can only be storm damage since the roof did not leak in the first 5 months.
I asked him about the guarantee but he stated that it doesn't cover storm damage, which is understandable I agree.
I popped up onto the roof myself earlier but could see no storm damage. What I did notice is that a lot of the mortar is flakey and cracked and some of the lead flashing and lead dormer cheeks have begun to come away.
I guess what I'd really like to know at at the end of this long winded post is - is the roofer within his rights to put it all down to storm damage and do the pictures I've taken here look like storm damage or natural wear and tear after less than six months of the job being completed?
Thanks in advance for any informed advice or opinion.
View media item 71059 View media item 71060 View media item 71061 View media item 71062 View media item 71063