Texecom Smartcom flashing blue cloud led

[amateurSparky]

Hi

I have my smartcom directly connected to the ont so it shouldn't have a firewall/isp parental settings blocking communication. I have tried unplugging both plugs to reboot it. Yet the cloud led is still flashing. When I try enabling the app it's says "incorrect config call terminated"

According to the label on the box the smartcom uses version 4 firmware and my panel uses version 5

 

[secureiam]

Not set up correctly. Unprogram the smart com and reprogram it up step by step and make sure UDL passcode is set up.

 

[jcb208]

HI experts, going back to this fault my system had to be reset and since when trying to generate an app code to connect the phone app I get the same error "incorrect config call terminated" and UDL lockout on the keypad. I know the UDL password is default 1234 and set correctly and I can connect to the panel by wintex from the PC..All I need to do is get a code to connect to the phone app Any tips what is set incorrectly Thanks

 

[Rulland]

Check that the IP address in Digi Options, Arc 1 is set to 127.0.0.251

 

[jcb208]

As I have not got a lot of experience DIY installed the panel 20 years ago and added smartcom later and it was working ,enclosed screen shots If you can please tell me if they are correct

 

[secureiam]

just un-program it and reprogram it back up.
If still having an issue power cycle the panel.

Elite panels are about 15/16years old Max for a V1.

then lt us know what happens.

It noted that a smart com pro cn only be used in monitor mode where as the standard smartcom can do either.

 

[Rulland]

Primary number should be 127.0.0.251

 

[jcb208]

Thanks I set it to 127.0.0.51 it still wont generate an app code

 

[opps]

Thanks I set it to 127.0.0.51 it still wont generate an app code

127.0.0.51 or 127.0.0.251

I am only guessing but the latter IP address looks like a loopback address.

 

[Rulland]

As Secureiam, just reverse all programming for the Smartcom, and then start from scratch, that should auto populate ARC settings etc etc as required.

 

[jcb208]

Sorry typo 127.0.0.251 is what I set at.I have reset the smartcom and now it wont connect at all to wintex using ethernet. I think its too old as it is an early version ,What's the cost to have an up to date texecom panel fitted with new sounder and programmed ,I have 7 working zones in the GU14 area

 

[secureiam]

give us a call we should be able to sort this remotely for you or dvise on what needs to be done.
elite panel v5 is fine with the smart com, is it connected via wifi or via ethernet.

the smart com needs to V2 or higher.

The generating of the pp code, just needs things to be done in sequence and should be fine, hence power cycle of the panel if programmed correctly should resolve.

note the smart com pro uses monitor mode only where as smart com can use either.

 

[jcb208]

Thanks sort of got it up and running by rebooting the panel but the app is asking me for installer ID which i dont have

 

[secureiam]

set one up using texecom cloud, if your struggling we can put it on our portal for now until you get an account setup and request it trnsfering over.

loads on here have done there own installer setup, so it should be possible depending on how you answer the questions

 

[secureiam]

the power cycle for reference, makes the panel load up in a certain way so if everything is programmed correctly it gets propagated properly and away you go.