A
angelf
Went to a customer to change their stop cock under the kitchen sink- the supply pipe runs under the house to the sink. The stop cock is too close to the floor to use a freeze machine on it so went to turn it off in the road. That was rusty and fell apart when touched! Thames water were contacted and I was told that they would not replace the stop valve on the road -ever and they would only fix it if there was a leak. Surely this is wrong? How can I get them to fix it so that I can then put a new workable stop valve indoors