Tragic And Bizarre Electrocution

[JohnW2]

And now I remember ... I found the plotline where he just phoned up, asked for a circuit to be turned off, and the DNO just did it ... a bit implausible.

You say it is 'implausible', and we have agreed that it could result in a lot of unnecessary 'power cuts' (some maybe due to 'prank calls) - but, in relation to the 2012 incident ...

UK Power Networks said it had since changed its policy so that when similar issues are reported, power is turned off before technicians are sent out.

 

[morqthana]

All true - and they said that they had now changed that policy.

However, one has to wonder how many 'reports' from the general public they receive that would/will result in their turning off the supply until it has been expected when the nature or severity of the problem did not actually represent an immediate threat to anyone?

These days there's a good chance that someone calling in a report could send photos or a video of the problem there and then.

 

[JohnW2]

These days there's a good chance that someone calling in a report could send photos or a video of the problem there and then.

Indeed they could, and I imagine that many would - and if they didn't volunteer such 'evidence' one might hope that the person on the DNO end of the phone call would ask for it. However ....

.... I have to say on the few (only 2 or 3 come immediately to mind) occasions on which I have tried to 'report things' to a DNO, I have had grave difficulties in getting the person on the end of the call to even understand what I was talking about!