Well, I've jut come off the 'phone with British Gas, and this is still not resolved.
I'm not a BG customer, but the previous occupant was.
I completed in November last year, and sent meter readings to Utilities Warehouse (my supplier now).
BG sent me a final bill, and £90-something quid, for a week in which I didn't even own the house, let alone occupy it.
Anyhoo, they revised the bill, and sent me a new final bill - twice, on 4th and 12th Jan 2023 - which I paid 12th Jan. I have the receipt for this.
I asked if they could send me a confirmation that I was all square then, but the guy at BG said they don't do that.
I've just had a knock on the door from a woman who lives at the other end of the street, apologising for opening my gas bill.
BG have sent a final demand, addressed to her house but stating me and my address as the debtor, for a different amount again.
I've been wondering why my credit score has been going down the gurgler in the last few weeks, from 999.
I've just spent almost an hour being answered, put on hold, and answered again, but the lady was from Collections, and she can't sort it.
Apparently, it's a billing matter, and they all go home at 1700.
She's promised to call me back tomorrow, and put me through to them to try and sort it.
I've asked her what is to stop BG sending me another "final bill / demand", even after I pay this one. She said she didn't know.
So Noseall, I could realistically be in the position of being remotely cut off and having my credit score fubarred, through BG's incompetence with both their billing, and with my repeated attempts to contact them to resolve it.
Sometimes, having a person behind a desk with who you can have a face-to-face conversation, is the best way of sorting things.
