- 6 Jan 2022
- Reaction score
I have just discovered that my newish boiler ( one year old) has been installed in such a way as to make it unserviceable. We asked the company that installed it to give it its annual service, which is required to fulfil the warranty. The engineer came in, took one look at it and said he couldn’t service it because of the way it had been installed. The screws to remove the panel are inaccessible apparently. The boiler is sitting on a shelf in a kitchen cupboard. We have an issue with the boiler not heating the water to a decent temperature and need it repaired. Is this allowed that a registered company can install a boiler that can’t be serviced? Do I have any redress? I have spent three months trying to contact the company but they will not respond to my calls. I don’t think another company will be keen to sort this out.