Can anyone help me. I have a Valour Inspire 800 hole in the wall gas fire with remote control 3 years old. I turn the fire on it clicks pilot light comes on, fire comes on then all cuts out. Sometimes fire starts pilot light comes on then fails and the remote flashes a number 4. Sometimes it doesn’t works sometimes after several tries it does. I tend to try and leave pilot light on so I don’t have to do the whole turning on process and have it fail. I ave been in touch with valour and it’s nighh on impossible to get through to anyone at the moment. Does anyone recognise this issue? I am at my wits end, the fire was so expensive I cannot afford to replace it. Also the inside upper part of the fire has a lot of debris melted and falling into the fire.